Absence Management Specialist Job at MetLife, Tampa, FL

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  • MetLife
  • Tampa, FL

Job Description

Absence Management Specialist

Job Location: Virtual within a commutable distance of Bloomfield, CT or Tampa, FL. New Hires must live within a commutable distance of Bloomfield, CT or Tampa, FL.

Training: IN-PERSON TRAINING for 4 weeks, Monday through Friday, 8:00AM - 4:30 PM.

Key Responsibilities:

  • Virtual roles work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc.

  • Reviewing and adjudicating leave and/or accommodation requests in compliance with federal, state and company policies.

  • Establishing eligibility and applicability of leave requests while ensuring timely communication with employees, employers and other key stakeholders necessary to appropriately determine liability.

  • Maintain active oversight of leave claims from initiation to closure following appropriate policies and procedures around timely submission of information and absences in accordance with the plan(s).

  • Providing exceptional customer service while maintaining confidentiality and regulatory compliance requirements.

  • Support a continuous focus on quality and continuous improvement by ensuring efficiency, accuracy and a positive claimant experience.

  • Meeting and exceeding Key Performance Indicators and productivity metrics while maintaining quality.

Essential Business Experience and Technical Skills:

Required

  • New hires should live a commutable distance from the site the role is posted in.

  • Strong communication skills, both written and oral.

  • Demonstrated critical thinking in activities requiring analysis, investigation, and/or planning.

  • Strong Letter writing/Microsoft Word skills.

  • 2+ years Customer Service background.

  • High School Diploma or GED equivalent.

  • This role has mandatory paid training starting on February 16th. Candidates must be available and present for all training days.

Preferred

  • 1+ years' experience in one or more leave State and Federal Leave Laws.

  • Prior experience with PFML, FMLA, Absence Management or Disability Claims.

  • Experience handling insurance claims (auto, home, life, etc.)

  • College Degree / Higher Education.

At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

Job Tags

Work at office, Home office, Monday to Friday,

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