Job Description

Airport Customer Service Supervisor - DAL

Airport Customer Service Supervisor - DAL

Entity: Unifi Aviation, LLC

State: Texas

City: Dallas

Base Pay Rate: $19.15

Full/Part Time: Full Time

Exempt or Non-Exempt Position: Non-Exempt

Shift: A.M. shift, Overnight shift, P.M. shift

Requirements and Description

Supervises and coordinates daily activities of employees to ensure safe and effective operations.

Monitors and enforces safe working habits in accordance with OSHA/TSA/DOT/FAA regulations, Unifi policies and safety procedures, and all applicable laws.

Responsible for shift management to include workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations.

Enforces company policies and procedures, including disciplinary action, and promotes Unifi policies on Equal Employment Opportunity, professional conducts and investigates and responds to employee relations issues in a timely manner.

Communicates with manager concerning any problems or issues.

Schedules and conducts shift meetings.

Performs job duties of assigned shift (i.e., Assist passengers through arrival and check-in processes, including support for passengers with special needs such as unaccompanied minors, VIP and wheelchair assistance, handle ticketing, boarding, baggage, reservations, and resolving complaints and problems, direct passengers, etc.).

Operate pushback equipment and maintains visual contact with Wing Walkers to ensure the pushback equipment is free of any danger.

Operates and/or drives motorized equipment, such as belt loaders, air start units, lift trucks, push back tugs, bag cart, lavatory cart, and deicers; or manually push and pull push carts and containers.

Completes paperwork and forms connected with work assignments pertaining to procedures and enter into Company's information system as required.

Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.

Qualifications:

• Required Qualifications - One+ year of airline experience.

• Must be a local (in-state) resident.
• Valid In-State Driver's License.
• Ability to pass a pre-employment drug screen.
• Ability to pass up to a 10-year background check.
• Must be at least 18 years of age.
• Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must complete ramp and SIDA training to obtain airport authority identification security.
• Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
• Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
• Must be able to work in cramped or high places.
• Must be able to carry heavy items up and down jet way stairs.
• High School diploma or GED.

Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status.

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