Job Description

Complex Claims Director - Auto and GL Adjuster

Join us as a Claims Complex Director to take on key responsibilities within a world-class claims function.

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.


What you need to know:

The Complex Director is responsible for investigating, evaluating, and negotiating nationwide general and auto liability claims which may have unique coverages while maintaining a high standard of customer service. This includes prompt contact with insureds and follow up to complete timely and accurate reserves and claim resolution. Key Responsibilities include: analyzing coverage; evaluating liability and damages, establishing accurate reserves throughout the life of the file; maintaining and managing a diary system to efficiently manage and resolve cases; communicating file updates and reserves to the broker, insured, and underwriter when appropriate; attending mediations to resolve cases; participating in roundtables to discuss reserves and strategy, efficiently manage and resolve assigned claim inventory; and effectively managing the litigation process and defense counsel to ensure timely and cost-effective outcomes. Property and casualty licenses required and must be obtained within 3 months of hire.

The Complex Director within the Lexington and AIG Programs team is

• Responsible for investigating, evaluating, and negotiating nationwide general and auto liability claims which may have unique coverages while maintaining a high standard of customer service.
  
  
• Prompt contact with insureds and follow up to complete timely and accurate reserves and claim resolution.
  
  
• Analyze coverage; evaluating liability and damages, establishing accurate reserves throughout the life of the file;
  
• Maintain and manage a diary system to efficiently manage and resolve cases;
  
  
• Communicate file updates and reserves to the broker, insured, and underwriter when appropriate; attending mediations to resolve cases;
  
• Participate in roundtables to discuss reserves and strategy, efficiently manage and resolve assigned claim inventory; and effectively managing the litigation process and defense counsel to ensure timely and cost-effective outcomes.
  
  
• Property and casualty licenses required and must be obtained within 3 months of hire.
  

What we're looking for:

• 5+ years of general and auto liability claim experience.
  
• Bachelor's Degree or equivalent work experience.
  
• Experience resolving moderate to high severity injury claims.
  
• Must possess excellent interpersonal and organizational skills and be able to handle multiple tasks while managing competing priorities.
  
• Must be willing to work independently and as part of a team.
  
• Ability to collaborate and successfully manage work when working at home or in the office in a flexible work environment.
  
• Effective decision- making skills including the ability to recognize, analyze, and improve claims performance against standards and goals.
  
• In depth knowledge of claim handling procedures, claims performance strategies, and claim best practices.
  
• Experience handling self- insured retentions, surplus lines coverages, and partnering with MGAs is a plus.
  
• Multi-state adjuster licenses a plus.
  

Ready to take your career to the next level? We would love to hear from you.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

#LI-NT1 #claims #insurance

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [email protected].


Functional Area:

CL - Claims

AIG Claims, Inc.

Job Tags

Work experience placement, Work at office, Work from home, Flexible hours,

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