Job Description

Company: Reproductive Partners Fertility Center- San Diego Reports To: Patient Experience Manager Base Compensation: $23.00-$25.00 per hour Successful fertility treatment requires a cohesive team of physicians, nurses, embryologists, scientists and staff all working towards a common goal. Reproductive Partners San Diego has five physicians specialized in reproductive medicine who help each other effectively diagnose and treat patients. Many of our physicians and staff members have been together for over twenty years. This legacy of cooperation has produced techniques for developing individual treatment plans which result in a high level of success in even the most difficult cases. Job Summary: As a Clinical Liaison, you will work closely with patients, physicians, new patient experience specialists, and other healthcare professionals to ensure a seamless and compassionate experience for our patients. In this role, you will be a direct contact for all new patients, ensuring they feel welcomed from the moment they schedule with our office. You will play a vital role in enhancing the patient experience by providing exceptional customer service, addressing patient needs, and supporting the team through a variety of administrative and clinical duties. Essential Duties and Responsibilities: Welcome all new patients to the practice with a warm greeting, creating a positive and comforting environment. Communicate with upcoming new patients (via phone/email/portal) to obtain all new patient registration documents including past medical history, new patient consents, and medical records. Request medical records for upcoming new patients. Review and organize incoming new patient medical records. Create detailed and accurate chart note templates with all pertinent past medical history and medical records, primarily for new patient and follow-up appointments. Answer new patient inquiries about the practice by utilizing broad-based knowledge of Reproductive Partners Fertility Center- San Diego. Input and manage new patient information into Excel spreadsheet tracking tool. Assist patients in scheduling and/or ordering fast track diagnostic testing prior to initial consult. Scribe for Dr. Garzo’s new patient consults as needed. Assist physicians as needed. Assist clinical assistants/flow team as needed. Assist with ultrasounds and office exams, primarily for new patients. Schedule and document patient services using nAbleIVF (Our patient management and electronic medical records system). Maintain a safe and clean working environment by complying with procedures, rules, and regulations, and calling for assistance from other health care support personnel when appropriate. Report complaints (both internal and external) to Patient Experience Manager ensuring proper and timely resolution. Cooperate, interface, and work independently to assure the practice goals are achieved. Establish and maintain positive communication with co-workers, supervisors, physicians, and patients to promote a spirit of teamwork and cooperation in providing quality healthcare and to ensure achievements of the practice’s goals. Confidential and Sensitive Information: Ensure the confidentiality of all patient records and care per confidentiality policy and HIPAA regulations. Attendance/ Punctuality/ Reliability: This is an essential function of this position to report to work on time for your scheduled hours dependent on operational needs, ready for work; ensure work responsibilities are covered when absent; arrive at meetings and appointments on time. Qualifications and Requirements: Education/ Experience: Preferred Bachelor’s degree and/or one to two years related experience and/or training; or equivalent combination of education and experience. Skills: Excellent communication and interpersonal skills. Ability to effectively present information and respond to questions from patients. Proficiency in Microsoft Office Suite. Ability to utilize and learn nAbleIVF. Ability to chart information accurately. Strong analytical, problem-solving, organizational, and time management skills. Detail-oriented, proactive, and able to maintain confidentiality and handle sensitive information with discretion. To perform the job successfully, an individual should demonstrate the following competencies: Customer Service: Displays courtesy and sensitivity; manages difficult or emotional patient situations; responds promptly to patient needs; meets commitments. Dependability: Commits to doing the best job possible; follows instructions, responds to management direction; keeps commitments; meets attendance and punctuality guidelines; responds to requests for service and assistance; takes responsibility for own actions. Job Knowledge: Competency in required job skills and knowledge; displays understanding of how job relates to others; exhibits ability to learn and apply new skills; requires minimal supervision; uses resources effectively. Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts the success of the team above own interests; gives and welcomes feedback. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Employees will follow any other instructions and perform any other related duties as assigned by their manager. RPSD is an equal opportunity employer and welcomes applicants from all backgrounds to apply. #J-18808-Ljbffr Fertilityclinicsandiego

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