Job Description
We pride ourselves on our positive culture, dedication to being the BEST, and desire for expansion. We're looking for a motivated and dynamic individual to join our team as a B.E.S.T. Representative, commonly referred to as a CSR and Dispatcher.
What We Offer:
• Full-Time, Year-Round Position
• Supplemental Health, Vision, and Dental Insurance
• Paid Time Off & Holidays
• Supportive and Professional Work Environment
• Career Advancement Opportunities
• Ongoing Training & Development
• Opportunity to grow within a nationally recognized brand
Key Responsibilities:
• Oversee daily scheduling and dispatching of technicians
• Handle incoming customer calls, book appointments, and provide updates
• Maintain excellent customer service from start to finish
• Monitor job progress and adjust technician schedules in real time
• Use ServiceTitan software to manage scheduling, invoicing, and job flow
• Ensure accurate data entry, job notes, and customer records
• Manage office supplies, documentation, and administrative tasks
• Generate daily performance reports and assist with operational planning
• Foster a positive and team-oriented office culture
Requirements:
• 2+ years of experience in dispatching, customer service, or office management (home service industry preferred)
• Strong communication, multitasking, and organizational skills
• Experience with dispatch or CRM platforms (ServiceTitan experience is a strong plus)
• Ability to work in a fast-paced environment and adapt to changing priorities
• Customer-first attitude with a proactive mindset
• Dependable, detail-oriented, and solution-driven
Join a team that values your contribution, offers opportunities for growth, and fosters a collaborative work environment. If you're looking to be part of a dynamic and expanding company, apply now.
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