Customer Relations Representative - State Farm Agent Team Member Job at Shaun Reeves - State Farm Agent, Leawood, KS

TzRJQmRWcnIySDdnWGFzdlJrVExEWDFBaUE9PQ==
  • Shaun Reeves - State Farm Agent
  • Leawood, KS

Job Description

Job Description

Job Description

About Us: Shaun Reeves Insurance & Financial Services Inc. is a dynamic and forward-thinking company dedicated to providing exceptional products/services and building long-term relationships with our valued customers. We pride ourselves on fostering a positive and collaborative work environment that encourages growth, creativity, and innovation.

Job Description: We are seeking a passionate and driven Customer Retention Specialist to join our team. As a Customer Retention Specialist, you will be responsible for ensuring the satisfaction and loyalty of our existing customer base. You will work closely with customers to understand their needs, address concerns, and proactively identify opportunities to enhance their overall experience with our products/services.

Key Responsibilities:
  • Establish and maintain strong relationships with existing customers, understanding their unique needs and preferences.
  • Communicate with customers through various channels (phone, email, chat) to address inquiries, provide support, and ensure customer satisfaction.
  • Implement retention strategies to reduce customer churn and increase customer loyalty and engagement.
  • Proactively identify customer concerns or issues and work collaboratively with other teams to provide effective solutions.
  • Conduct customer feedback surveys and analyze data to gain insights into customer satisfaction and areas for improvement.
  • Collaborate with the sales and marketing teams to develop targeted campaigns and initiatives to retain and upsell to existing customers.
  • Monitor customer accounts, track customer interactions, and maintain accurate records in the customer database.
Qualifications:
  • Proven experience in a customer service or customer retention role.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and a customer-centric approach.
  • Ability to work effectively in a fast-paced and dynamic team environment.
  • Proficiency in using customer relationship management (CRM) software is a plus.
Benefits:
  • Competitive salary and performance-based incentives.
  • Health and wellness benefits.
  • Opportunities for career advancement and professional development.
  • A positive and inclusive work culture that values collaboration and innovation.
If you are passionate about ensuring customer satisfaction and building long-term relationships, we invite you to apply for this exciting opportunity to join our team as a Customer Retention Specialist.

Shaun Reeves Insurance & Financial Services Inc. is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Flexible work from home options available.

Job Tags

Work from home, Flexible hours,

Similar Jobs

Management Recruiters International

Quality Control Manager Job at Management Recruiters International

 ...Position: Quality Control Manager Key Responsibilities and Accountabilities: Read and interpret specifications, plans, and resource documents to determine requirements and planning procedures. Document and update appropriate logs. Conduct, attend... 

American Red Cross

Red Cross Spanish Translator & Proofreader Job at American Red Cross

 ...Volunteer Opportunity: Spanish Translator / Proofreader Location: 100% Virtual | Flexible Time Commitment The American Red Cross is seeking dedicated Spanish translators and proofreaders to ensure our communications are accurate, culturally appropriate,... 

DaVita

Registered Nurse Job at DaVita

 ...No Dialysis experience is required. Training may take place in a facility or a training clinic with a class of new teammates other...  ...clinics during and after your training. You must be flexible on the Registered Nurse, Nurse, Registered, Nursing, Healthcare, Training... 

Elara Caring

Caregiver HHA Daily Pay Available Greek Speaking Job at Elara Caring

 ...Job Description: Pay Range- $20.00-$23.58/hr Schedule: Monday-Friday 9am-6pm Greek Caregiver Speaking Needed Join our Elara Caring family and become a superhero of care! We're on a mission to keep people in their homes safely, one client at a time. Why... 

North Dakota State University

Doctoral Graduate Teachng Asst Sultan Job at North Dakota State University

 ...maintaining satisfactory progress toward their degree. In addition, international students must maintain the appropriate residency status....  ...distinctive as a student focused, land-grant, research university. We educate leaders who solve national and global challenges by providing...