Job Description

Customer Service Representative - Insurance

AAA Auto Club Enterprises is hiring full-time, motivated Customer Service Representatives to join our industry-leading Insurance Call Center team.

If you're passionate about helping others and thrive in a fast-paced, member-focused environment, we want to hear from you!

What We Offer

• Starting Pay: $23.00 $25.00/hour

• Bilingual Fluency: earn an additional $1.00/hour for English/Spanish fluency (assessment provided)

• Location Requirement: must reside within 80 miles of 1225 Freeport Parkway, Coppell, TX 75019

• Remote Training Schedule: Full-time (40 hours per week). 100% virtual training program lasting approximately 4 months. Training shifts will be scheduled anywhere between 9:00am-9:00pm MondayFriday, with occasional Saturday shifts between 9:00am-7:00pm (with Wednesday off when applicable).

• Remote Work Schedule (Post-Training): Full-Time Schedule (40 hours/week). Work shifts will be scheduled within the hours of 9:00am-9:00pm Monday-Friday, and every Saturday between 9:00am-7:00pm. One weekday off will be provided each week.

• Comprehensive Benefits Package

• Growth & Advancement Opportunities

What You'll Do

• Answer inbound calls and assist members with questions related to AAA memberships

• Deliver personalized, proactive solutions and recommend valuable products and services

• Engage with members using strong communication and a friendly, problem-solving mindset

• Think quickly and critically to resolve issuesthis is not a scripted environment

• Navigate multiple systems and tools while actively listening and multitasking

• Maintain a positive, can-do attitude in a fast-paced and evolving environment

• Participate in ongoing coaching and development to continually enhance your performance

Work-From-Home Requirements

• Dedicated, quiet workspace without interruptions.

• You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc.). Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload. A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity.

• Demonstrated ability to uphold productivity and confidentiality in a remote setting.

• Regular attendance in virtual team meetings and training sessions.

• Availability during standard business hours and flexibility for possible shift adjustments.

What You'll Need

• Prior customer service experience (recent call center experience preferred)

• Spanish fluency is a plus!

• Excellent communication skills (written, verbal, and listening)

• Ability to multitask and navigate computer systems in real time

• A flexible, "can-do" mindset and willingness to adapt to change

• High school diploma or GED

• Ability to pass a background check and drug screening

• Must reside within 80 miles of 1225 Freeport Parkway, Coppell, TX 75019

Remarkable benefits: Health coverage for medical, dental, vision 401(K) saving plan with company match AND Pension Tuition assistance PTO for community volunteer programs Wellness program Employee discounts (membership, insurance, travel, entertainment, services and more!)

AAA is an Equal Opportunity Employer

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