Job Description

Job Title: Customer Success Manager - Aroya by Addium, Inc.

Department: Revenue Ops: Client Success

Reports To: Chief Customer Officer

Location: Remote - U.S (Preference for Pacific or Mountain Time)

Salary: $70,000

About Addium 

Addium is a leading ag-tech company uniting science, sensors, and software to deliver end-to-end solutions in agriculture and food safety. Serving 34,000+ global clients with 60M+ daily sensor readings, we turn raw data into actionable insights that conserve resources, improve food safety, and drive measurable impact. Our mission is to make the invisible visible—transforming data into clarity, action, and automation. Trusted by partners like Mondelez, PepsiCo, Ferrero, and Green Thumb Industries, we stand for innovation, reliability, and a bold commitment to the future of agriculture.

Position Summary

The Customer Success Manager (CSM) supports Aroya customers post-sale through the onboarding, configuration, and early adoption phases. This is an entry-level role designed for someone who is highly organized, technically capable, and comfortable working with minimal oversight but high accountability. The CSM ensures that customers are successfully set up, trained, and supported in their use of Aroya’s integrated hardware and SaaS platform. Experience in horticulture or cultivation operations is strongly preferred to ensure understanding of customer workflows.

Key Responsibilities

• Schedule and run onboarding calls, ensuring all hardware is registered, configured, and connected.


• Act as the first point of contact for inbound calls and emails; route issues to the appropriate Support Specialist in Salesforce Service Cloud.


• Track and trigger CTAs in Gainsight (training milestones, health checks, renewal readiness).


• Keep customer records and case history up-to-date in Salesforce.


• Monitor customer engagement and usage metrics to flag early signs of risk or expansion opportunity.


• Partner with Tech Support, Manufacturing, and Sales to ensure a seamless customer experience.

Qualifications

• 2+ years in Customer Success, Support, or Client Services — ideally with a background in horticulture, controlled-environment agriculture, or cultivation operations.


• Comfortable discussing cultivation basics (climate, irrigation, fertigation, data logging).


• Salesforce Service Cloud experience required; Gainsight experience a plus.


• Exceptional organizational skills with a bias for action and accountability.


• Comfortable in a self-directed environment — able to prioritize tasks with minimal supervision.

What Success Looks Like

• Onboarding completion rate >95% within 14 days of shipment.


• Accurate routing and documentation of all inbound support calls.


• Gainsight CTAs triggered and closed on schedule.

What We Offer

• Competitive salary 


• Comprehensive medical, dental, and vision insurance


• 401(k) retirement plan with a company match (up to 4% after your first year)


• Paid Time Off, Sick Leave, and 11 Paid Holidays 


• Ongoing learning and development opportunities to support your growth


• Clear paths for career advancement as you grow with us


• Company-paid life and disability insurance for peace of mind


• Health savings account and flexible spending account options


• A collaborative, inclusive work environment with regular team-building activities and fun company events

Addium, Inc. is an Equal Opportunity Employer. We are committed to creating an inclusive and diverse workplace where all individuals are respected, valued, and supported. All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, sexual orientation or gender identity, or other protected status.

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