I'm a recruiter (headhunter). This service is free to you (the candidate). One of the companies that I recruit for is looking for a:
Customer Support Rep
Hybrid remote - Parma, Ohio
Monday through Friday
8:30am to 5:00pm
Must live within 30 miles of Parma, Ohio
Summary
• Excellent communication skills
• Customer Service and low level technical support
• Hybrid remote, some work-from-home, some on-site at the office in Parma
• Offered: medical, dental, vision, accident, critical illness, life, 401k match, college tuition benefit program
Responsibilities
• Receive or initiate contact with customers for low level technical support issues
• Follow knowledge base articles and standards to troubleshoot and resolve issues
• Escalate issues when necessary and advocate for urgency when needed
• Document customer info, triage steps, solution, or escalation notes
• Follow-up with customers to confirm that solutions are acceptable
• Monitor queues to ensure compliance with SLA requirements
• Provide highest level of responsiveness and service possible
Requirements
• Outstanding communication skills
• High level of emotional intelligence
• Must live within 30 miles of Parma, Ohio
• High level of empathy, care, and compassion
• Customer Service or Customer Support experience
• Ability to document customer issues quickly and courteously
• Team player mentality, flexible for shift changes or modifications
• Ability to focus with a high degree of accuracy and thoroughness
• Communicate via phone, instant messenger / chat, email, and ticket entries
• Bonus: experience with a ticketing software for customer support
• Must live within 30 miles of Parma, Ohio
• Must live within 30 miles of Parma, Ohio
Sean Zetts
440-447-0001
Riverside Recruiting
Sr. Recruiter & President
customer care customer experience help desk helpdesk it support tech support coordinator information technology call center support center contact center support
...Experience: 2 to 9 Year. Education : Any Graduate Specilization : MBA... Skills : 1 incometaxreturn 2 tds 3 payroll Industry Type : Food Processing...
OCCUPATIONAL HEALTH SPECIALIST 3RD SHIFT at Pilgrim's summary: An Occupational Health Specialist working 3rd shift provides direct nursing care to employees according to medical directives and state regulations, ensuring compliance with OSHA and HIPAA standards. The...
Synergisticit Job Market Awareness SynergisticIT is aware that the job market is challenging due to almost 600,000 tech layoffs within the past 2 years due to which the job market is flooded with thousands of laid off techies who are competing with existing jobseekers...
...Founded in 2010, Fun Town RV (FTRV) has grown into Texass largest RV chain, operating 36 locations and planning to expand. We provide... ...45-day training program. Develop a strong foundation in RV sales, customer service, and dealership processes. Customer Satisfaction...
...Correctional Officer - St. Martin Parish Correctional Center The most important and essential job duty of this position is attitude and includes the following: getting along with co-workers, being respectful to members of the community, making sure all employees...