Desktop Support Technician Job at HCLTech, Southaven, MS

UFlVRWZWamkzSHprVmE4dVFFZkJEM3hFZ0E9PQ==
  • HCLTech
  • Southaven, MS

Job Description

Job Description: -

As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:

  • Provide customer facing end-user support that includes:
  • Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
  • Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes, etc.
  • Perform onsite updates, Configuration changes, or Software installations.
  • Provide onsite technical assistance to End Users.
  • Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
  • Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
  • Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
  • Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs.
  • Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
  • Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support.
  • Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
  • Provide On-call support if required outside business hours on a rotational basis.

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [email protected] for investigation.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Job Tags

Holiday work, Local area, Immediate start,

Similar Jobs

LiveRamp

Data Science Co-Op Job at LiveRamp

LiveRamp is the leading data connectivity platform. We believe connected data has the power...  ...your first week. In the course of your internship, you will be tasked with one or more...  ...tech space.Work hand-in-hand with our data science and engineering teams to design and implement... 

21st Century Personnel

Truck Driver Frac Sand Hauler Job at 21st Century Personnel

Experienced Oilfield Truck Drivers wanted to haul sand.Drivers are making some serious money with our new weekly pay structure*Drivers are now paid at 30% of the load*Pay raise in 30 daysFull benefits & a great family atmosphere *Brand new 2021 trucks*Drivers who...

Mavi North America

Store Manager - Mavi, The Westchester Job at Mavi North America

 ...Store Manager (Full-Time) Location: The Westchester - White Plains, NY Reports to: Director of Retail Role Overview...  ...weekends, and holidays Proficient computer skills including Microsoft Office (Excel, Word, Outlook) Ability to stand for extended periods... 

Community First Credit Union

Mortgage Loan Officer Job at Community First Credit Union

 ...Are you a driven mortgage professional with a solid network in the Greater Jacksonville, Florida area? Ready to align your talents with a respected, local financial institution that believes in putting members first and giving back to the community? If so, let's connect... 

Hold Brothers Capital, LLC

Trade Compliance Officer Job at Hold Brothers Capital, LLC

 ...About the job Hold Brothers Capital, LLC, a leading self-clearing broker-dealer, is looking for a Compliance Associate/Officer to join the team. He/she will help with the delivery of expert advice to broker dealers regarding FINRA, SEC and/or state regulatory requirements...