Job Description

Director, Restaurant Analytics & Guest Experience, Popeyes page is loaded

Director, Restaurant Analytics & Guest Experience, Popeyes

Apply locations Corp - Miami Corporate Office time type Full time posted on Posted 9 Days Ago job requisition id R2136

Ready to make your next big professional move? Join us on our journey to achieve our big dream of buildingthe most loved restaurant brands in the world.

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly$45 billionin annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS, BURGER KING, POPEYES and FIREHOUSE SUBS brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Popeyes is undergoing a bold transformation focused on operational excellence and guest satisfaction. The Director of Restaurant Analytics & Guest Experience will lead the development of data-driven strategies that improve restaurant performance, enhance guest experiences, and drive business outcomes. This role requires a highly analytical, strategic thinker who can translate complex data into actionable business solutions and foster cross-functional collaboration.

Role & Responsibilities:

• Advanced Analytics & Data Insights
• Leverage deep statistical methods to extract insights from operational and sales data.
• Analyze the intersection of operations, guest retention, visit frequency, and profitability to guide long- and medium-term growth strategies.
• Develop and deploy predictive models to inform operational tactics that improve efficiency.
• Lead the collection and analysis of guest feedback across channels including receipt surveys, Google reviews, and contact center data to drive operational improvements.
• Benchmark against competitor strategies and identify best practices for adaptation.
• Operational Strategy & Field Collaboration
• Partner with leadership to shape and evolve the national operations strategy grounded in data insights.
• Collaborate with field teams and franchisees to translate analytical insights into practical, restaurant-level improvements.
• Ensure effective communication of initiatives to franchisees and operations teams to maximize adoption and execution.
• Work with the Operations R&D team to evaluate the impact of process changes on restaurant performance.
• Cross-Functional Partnerships
• Collaborate with Training to identify key opportunities to enhance team member performance and guest interactions.
• Partner with Technology to implement AI-powered tools, such as sentiment analysis, to enhance hospitality and operational decision-making.
• Innovate data capture and reporting tools to enable faster and more informed decision-making across the organization.
• Performance Analysis & Reporting
• Analyze key metrics including Guest Satisfaction, Product Satisfaction, Speed of Service, training completions, and brand audits.
• Lead the development of dashboards and reports used across Operations, Development, Finance, Marketing, and field leadership.
• Identify national trends and opportunities through root cause analysis and drive proactive solutions.

Qualifications:

• Bachelor’s or Master’s degree in Business Analytics, Data Science, Statistics, Operations Research, or a related field.
• 7+ years of experience in analytics with a focus on operational strategy, restaurant performance, or guest experience optimization.
• Demonstrated leadership experience managing and developing high-performing analytics teams.
• Industry experience in retail, food service, or QSR is highly preferred.
• Proficiency in SQL, Python, or R for advanced data modeling and statistical analysis.
• Strong command of data visualization tools such as Tableau or Power BI.
• Solid knowledge of predictive modeling, machine learning, and forecasting techniques.
• Exceptional communication and storytelling skills; ability to tailor messages for diverse audiences.
• Highly organized, detail-oriented, and comfortable working in a fast-paced, cross-functional environment.

#Popeyes

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.

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Job Tags

Full time, Local area,

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