Job Description

Job Description

Job Description

About HIVE:

Hives’ vision is to cultivate, produce and dispense quality medical marijuana products for Pennsylvania patients who suffer from qualifying medical conditions and diseases. We are privileged to serve Pennsylvania patients at two locations. Hive is deeply invested in the region’s wellbeing and development. Hives' views Pennsylvania’s medical marijuana program as an opportunity to help patients suffering from serious medical conditions, support intervention efforts to address the region’s opioid crisis, provide career training and lucrative opportunities for local residents in the medical marijuana industry. We recognize that people define and achieve wellness in different ways across a wide spectrum, and serve all patients with open mindedness, kindness, and a desire to learn.

Benefits Package:

● Health/Vision/Dental insurance coverage with HSA & FSA contribution plans

● Employee Assistance Program (EAP)

● 401K

● Company-sponsored short- and long-term disability insurance

● Employee discounts ● Paid time off (PTO)

● Paid Holidays

● Paid sick time

Summary:

The Dispensary Associate is responsible for providing exceptional service to patients, advising on medical marijuana products, offering education, and supporting sales operations at the dispensary. This position is classified as non-exempt and reports to the Assistant General Manager and General Manager.

Requirements and Responsibilities:

• Trained in all core competencies including Patient Intake, Patient Advisor, Fulfillment, Fast Track, Patient Service, Sales floor and Surveillance. 
• Patient Intake - Manages the registration and flow of visitors to the dispensary by greeting patients, caregivers and visitors to ensure only approved persons gain access to the facility. Register patients and caregivers into the state mandated electronic tracking system. Prevent diversion of medical marijuana by ensuring that purchased amounts do not exceed patients’ recommended limits. Ensure PA area and sales floor remain organized and free of clutter. Assist new patients with required paperwork, use the internal communication system to communicate new patient movement throughout dispensary to Pharmacy, security and other team members. Monitor all visitor activity to ensure visitors follow DOH mandated SOP’s and use internal communication system to communicate visitor movement throughout dispensary to security and other team members. Ensure check-in area and lobby remain organized and free of clutter.
• Patient Advisor - Complete sales transactions with patients and caregivers and follow all cash management policies and ensure all required paperwork is completed properly. Maintain a compliant sales environment through use of the state mandated point-of-sale software, ensuring filled order matches order placed on menu order platform by reviewing each product with patient. 
• Fast Track and Fulfillment – Complete and fill all orders placed within menu ordering platform and scan into state mandated point-of-sale software to ensure both accuracy of each order as well as dispensary inventory. Answer phone calls from patients regarding product information, order placement/changes/cancellations etc. Ensure fulfillment area remains organized and free of clutter. 
• Patient Service – answer all incoming phone calls, maintain a detailed knowledge of all medical marijuana products in order to educate and advise patients and caregivers on types, methods and effectiveness of medical marijuana products. Assist patients in placing orders via menu ordering platform.
• Sales floor – assist patients in way finding throughout the dispensary, including connecting patients with onsite Pharmacist team, location of order pick-up, ATM, canpay options, educate patients on product and accessories options.
• Surveillance - Monitor computer-based surveillance systems. Watch for any unlawful or unsafe activity, keep an eye on surveillance feeds and inspect the grounds for possible hazards 
• Housekeeping - assist with general housekeeping throughout the facility to ensure a clean work environment
• Other related duties as assigned. 

Position Requirements:

• Must demonstrate empathy and a passion for serving patients in need.
• Excellent communication skills required.
• Customer service and/or healthcare office experience a plus.
• Must be able to thrive in a teamwork environment.
• Must be 18 years of age or older.
• Must be able to pass state and federal criminal background checks.
• Must be able to successfully complete a 2-hour online instructional course.
• Basic math skills required.
• Must demonstrate a proficiency for technology.
• Willing to work a flexible schedule including nights/weekends.

Physical and Environmental Requirements:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  

• Ability to work up to 10 hours a day and rotating shifts  
• Flexible schedule availability including nights, weekends and holidays  
• Ability to lift, push, and pull 35 pounds  
• Ability to sit, squat, bend, and kneel repetitively throughout a workday  
• Ability to stand for extended periods of time  
• Extended computer usage
• Comfortable being under constant video surveillance.

Management reserves the right to assign other job duties as necessary. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.  

The company encourages applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We value all team members by embracing their diverse talents, perspectives, and experiences, and fostering inclusion that inspires innovation, encourages respect and promotes unlimited success. Our goal is to attract and sustain a diverse workforce by recruiting, hiring, developing and retaining high-performing employees who work collaboratively to carry out the mission of the company. 

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