Job Description

Job Description

Job Description

ALBERT HOTEL is hiring for an EVENT SERVER

An urban oasis, tucked away off of Main Street in the heart of Fredericksburg, TX, Albert Hotel offers a peaceful yet sophisticated luxury experience in Texas's famed Hill Country. Opened in January 2025, the property features 105 thoughtfully appointed guest rooms and suites, along with uniquely designed bunk rooms and a private house with custom furnishings, locally-curated amenities, and thoughtful touches.

With the guest experience in mind, Albert's elevated amenities include a sunken limestone pool featuring an outdoor bar and cabanas, state-of-the-art fitness center, and a 2,000-square-foot full-service spa. Additionally, the property is home to four on-site culinary outlets, including The Restaurant at Albert.

Albert boasts 3,600-square-foot of semi-open air event space, a 1,200-square-foot mezzanine deck, and an expansive event lawn, making it a prime destination for weddings, private events, and intimate gatherings.

What you'll do:

• Review BEOs and connect with the Banquet Manager/Captain for menu details and special instructions
• Ensure event space is set up and the correct equipment is in place as required
• Assist in event preparation by setting up tables, place settings, buffets, bar supplies, etc.
• Greet all guests in close proximity and make each feel important by providing a genuine welcome
• Prepare and serve beverages during the event; check guests' identification to verify minimum age requirements for consumption of alcoholic beverages
• Maintain open communication with kitchen staff, informing them immediately of any requested changes
• Serve guests in a warm, courteous, professional, and efficient manner and always follow up on any requests
• Ensure quality and presentation of food after serving and see to each guest’s special needs, including any allergies or dietary restrictions
• Promptly and quietly remove dirty dishes from tables as guests finish courses and take them to the dish room for cleaning
• Clean up after the event: re-set tables, return any equipment, sweep, mop, etc. as needed
• Ensure immediate response is given to guest comments and concerns; inform immediate supervisor and apply corrective measures when necessary
• Ensure open lines of communication with all departments and management via email, logbooks,
  meetings, etc. to ensure all needs of the outlet are met

Who you are:

• 6+ months of related experience in the hospitality or service industry preferred
• State-issued food handling + beverage certifications as required
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and
  procedure manuals
• Ability to speak effectively after guests and groups of co-workers
• Ability to navigate and operate computer and Point of Sale (POS) systems

BENEFITS

We are proud to offer competitive wages and the following benefits for full-time employees:

• Up to 3 weeks paid time off annually
• 50% off discount at most New Waterloo restaurants
• Health, vision + dental benefits
• 401K matching
• Paid holidays
• Volunteer pay
• Tuition reimbursement
• Referral bonuses
• Discounts at our shops, hotels + local partnerships

ABOUT NEW WATERLOO

New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.

New Waterloo is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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