Job Description

Job Description

Job Description

BENEFITS :

• Medical/Dental/Vision after 30 days of employment with free Back + Joint Care Program Free Short-Term Disability (up to $2K/week) & Free Long-Term Disability (up to $10K/month) after 30 days of employment
• Free Basic Life Insurance + Accidental Death & Dismemberment (AD&D) Plan after 30 days of employment (1.5 times of annual salary)
• Paytient Healthcare Spending
• 401k after 30 days of employment with company match (100% of salary deferrals up to the first 3% and 50% of salary deferrals on next 2%)
• Generous Paid Time Off (PTO) Plan (accrue from day one, use on 91st day of employment, about 19 days in the 1st year)
• Voluntary Life + Accidental Death & Dismemberment (AD&D) Plan
• Free Employee Assistance Program (EAP)
• Travel Assistance Program

OTHER BENEFITS :

• Company provided iPhone
• Hotel discounts at 10,000+ global destinations (nightly rates as low as $45)
• Parking: Discounted parking in hotel garage ($7/day or $140 monthly pass)
• 50% subsidy for public transportation expenses
• Referral program of $250 per successfully referred new hire
• Complimentary cafeteria meals
• Monthly employee appreciation events
• Employee Exercise Room
• Community Service Events

WHY THE RENAISSANCE SEATTLE HOTEL?

Were you always the curious kids that opened every cabinet, peeked behind every door, and never pass up the opportunity to ask " why "? If that sounds like you then the Renaissance is the place for you! Here at the Renaissance Seattle, we welcome you to bring your personal style to every experience and interaction and encourage the curiosity and the “ why ” in you. If you’ve got authentic style, a natural curiosity and a warm way with people, then come live the Renaissance way…. live life to DISCOVER . If you’re passionate about your neighborhood, always looking to explore places one wouldn’t find in a travel guide and love making new and exciting discoveries then the Renaissance Seattle is the right place for you to shine, explore and grow! The Renaissance isn’t just a place to spend the night, it's a place with style just as unique and adventurous yours. We’re not just looking for anyone… We’re looking for YOU!

Where do you want your career to go? It’s up to you. A lifer in your discipline – great, we know you will perform exceptionally every day. Would you like to explore other disciplines at some point? There is no better opportunity than this one. Striving to be a Director of Rooms, a General Manager, a VP or more? We’ll support you all the way.

ABOUT OUR MANAGEMENT COMPANY

• The R.C. Hedreen Company is Seattle’s pre-eminent hotel developer. The company built the Hilton, Crowne Plaza, Renaissance, Grand Hyatt, Hyatt at Olive 8, Hyatt Regency, and more to come
• Ownership is also the management company – No red tape
• The company values longevity – half of our team has been with us 5+ years

ABOUT OUR HOTEL

• 4th largest hotel in Seattle with 557 rooms, 28,000 sq. ft of meeting space
• Stable operation – hotel has never been sold
• Never closed during the pandemic even though about 30 other hotels in Seattle were closed for more than 1 year
• Although we had to lay-off 90% of our staff at the beginning of the pandemic, we brought the majority of them back. Our people are very loyal to the hotel & were waiting for our call to return
• Hotel review rating on Marriott website is higher than other Seattle Marriott full-service sister hotels including W-Hotel, Westin, Marriott, Sheraton

JOB SUMMARY

Manage housekeeping functions and staff to ensure property guest rooms, public space and employee areas are clean, well-maintained and welcoming. Areas of responsibility include Housekeeping, Recreation/Health Club and, if applicable, Laundry. Direct, work, and guide the team to successfully execute all housekeeping operations. Strive to continually improve guest and employee satisfaction, and maximize the financial performance of the department. Ensure that standards and procedures are being followed and consistent.

CORE WORK ACTIVITIES

Managing Housekeeping Operations

• Maintain strong working relationship with Front Office to ensure effective communications for operational issues
• Obtain list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments
• Perform inventory of stock to ensure adequate supplies, tools and equipment
• Ensure guestrooms, public space and employee areas are cleaned according to operating standards
• Ensure compliance with all housekeeping policies, standards and procedures
• Initiate and maintain an effective inspection program including rooms, public areas, employee work and locker areas, storage areas, recreation areas, laundry areas, garage and grounds

Managing Departmental Costs

• Supervise and approve the budgeting and ordering of guestroom and cleaning supplies, tools and equipment
• Demonstrate a working knowledge and understanding in the importance of department’s operation and influence on the overall property financial goals and ability to educate staff on details and correlation as appropriate
• Manage areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports
• Keep the Housekeeping team motivated and focused on the critical components of operations to drive guest satisfaction and the desired financial results
• Manage department controllable expenses and cost per occupied room to achieve or exceed budgeted goals

Ensuring Exceptional Customer Service

• Respond to and handle guest challenges and concerns immediately and effectively
• Incorporate guest satisfaction as a component of departmental meetings with a focus on continuous improvement
• Lead by example and empower employees to provide excellent customer service
• Develop goals and expectations for direct report managers
• Celebrate successes and publicly recognize the contributions of team members
• Review employee satisfaction results to identify and address employee performance or concerns
• Communicate expectations, recognize performance, and produce desired business results

Conducting Human Resources Activities

• Ensure property policies are administered fairly and consistently
• Ensure disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process
• Establish goals and objectives for all areas of responsibility
• Direct staff to strive for continuous improvement in all areas of responsibility
• Interview and hire management and hourly employees with the appropriate skills to meet the business needs of the operation
• Manage employee progressive discipline procedures for areas of responsibility
• Review staffing levels to ensure that guest service, operational needs and financial objectives are met
• Establish and maintain open, collaborative relationships with employees, colleagues, and teams internal and external to Housekeeping, and ensure employees are replicating the same conduct
• Ensure employees are treated fairly and equitably

EDUCATION AND EXPERIENCE

• High school diploma or GED; 2 years of experience in the housekeeping or related professional area

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related field; no work experience required

Renaissance Seattle is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Renaissance Seattle does not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state, or local laws. Consistent with these obligations, Renaissance Seattle also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices.

Washington State is an “at-will” state and as such both employer and employee reserve the right to terminate employment at any time, with or without notice or cause, except as otherwise provided by law.

Note: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified and are subject to reasonable adaptations at any time, as the company requires.

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