Job Description
Description
This person will be working in their front office. They will be checking in patients, getting intake paperwork completed, insurance cards, checking out patients, scheduling follow up appointments, collecting any financial payments at the end, verifying eligibility, calling patients to schedule appointments for initial evaluations, answer phone calls (they get over 100 inbound calls a day). They work with two large healthcare systems. They get a lot of faxes (about 30-50 a day). Ensuring the faxes are getting put in to their EMR systems. They will only be doing the front end of the process, not processing or submitting any of the claims.
Description:
-Answers incoming calls in a professional and courteous manner, promptly responding to requests and inquiries or directing/triaging calls for clinical personnel
-Greets patients and visitors in a welcoming and helpful manner
-Obtains patient demographic information and accurately enters and updates EHR
-Schedules patient appointments and ensures that all required follow-up is complete
-Confirms future appointments following
-EMR experience
Skills
Customer service, healthcare industry, medical office procedures, Phone support, patient intake
Additional Skills & Qualifications
If they have experience in a medical office or someone who has been a manager and looking to not manage any longer. Customer service experience as well. Medical terminology, understanding of insurance. Experience with orthopedics would be great, but not a must have. Dont have to have EPIC experience.
OPIE is their EMR system specific to orthodics industry. They have access to EPIC EMR system as well.
Pay and Benefits
The pay range for this position is $18.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Roanoke,VA.
Application Deadline
This position is anticipated to close on Oct 22, 2025.
h4> About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global ServicesWe’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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