Alasus Technologies LLC is seeking a highly experienced Major Incident Manager to lead the end-to-end management of critical (P1/P2) incidents and ensure rapid restoration of services while minimizing business impact. The ideal candidate will have strong ITIL knowledge, technical coordination experience, and a proactive mindset to drive incident resolution and continuous improvement.
Lead effective and timely response to crisis, P1, and P2 incidents.
Perform as Incident Owner, managing incidents throughout the lifecycle per ITIL standards.
Coordinate and advocate with Tier 2, Tier 3 technical teams, and business stakeholders.
Drive escalations and host technical bridges with internal and external teams.
Research and implement improvements in major incident processes and workflows.
Develop, track, and report key incident metrics and KPIs.
Document accurate and timely updates across communication portals during outages.
Conduct root cause analysis and support post-incident reviews.
Ensure compliance through regular audits, documentation, and follow-ups.
Support event and monitoring framework design and integration using AIOps platforms.
Contribute to the Known Error Database and knowledge management process.
Assist in updating SOPs, checklists, and technical documentation.
Identify opportunities for automation, standardization, and process improvement.
Provide 24/7 on-call support coverage per SOP as required.
5+ years of experience in IT Incident Management or similar roles.
Deep understanding of ITIL practices and incident lifecycle.
Experience with enterprise monitoring and event correlation tools (e.g., AIOps , Splunk, Dynatrace, etc.).
Strong communication, coordination, and documentation skills.
Proven ability to manage high-pressure incidents and collaborate across teams.
Familiarity with knowledge management systems and root cause analysis methods.
Ability to work flexible hours, including on-call rotations.
ITIL v3 or v4 Certification.
Experience in a large-scale enterprise IT environment.
Background in service operations, SRE, or technical support roles.
...hotels, theme parks, pet insurance, and more. Join us and advance your career while working with top-tier clients in the HVAC and refrigeration industry!Responsibilities: JOB SUMMARY The Service Tech 5 - Refrigeration is responsible for troubleshooting,...
...independently or well within a team. We are looking for an inexperienced employee to join our team. If you are willing to learn and develop, this position is ideal for you. Requirements: Willingness to learn and grow in your career. Good communication and...
...Job Description Job Description Salary: $21.05 per hour The Shelter Support Worker is responsible for providing primary support and advocacy to persons at risk in the homeless and domestic violence shelters at Community Crisis Services Inc. (CCSI) 24-hour shelters...
...Radiation Oncology Physician Prometheus Federal Services (PFS), a trusted partner to federal health agencies,has anopening for a Radiation Oncology Physician at the Lt. Col. Luke Weathers, JR VA Medical Center in Memphis, TN. Essential Duties and Responsibilities...
...looking for a hardworking, dedicated professional who knows how to jump in and contribute to a high-performing team. As the Corporate Communications Manager, you will be responsible for supporting, creating, and executing tactics that will drive positive brand perception...