Job Description

Job Description

Matlen Silver is looking for a Problem and Incident Management consultant to work with our international banking client in Jersey City to improve application stability and resiliency across the organization by reducing incident volumes. This role requires the consultant to work 3 days onsite (hybrid) per week in Jersey City, NJ.

Responsibilities:

• Responsible for reducing the volume of errors introduced into the environment via the technical Change and Release Processes.
• Oversee the day to day activities within the Problem Management Processes.
• Responsible for owning and leading problems throughout their lifecycle per the Problem Management process.
• Responsible for assessment related to prioritization and escalation of problem records, support team engagement, and decision making during Root Cause Analysis and implementation of resolution activities.
• Provide training and guidance to new department team members to facilitate knowledge sharing and cross training
• Design initiatives for Problem Management tooling improvements and translate them into business requirements for the platform development team.
• Responsible for reviewing historical problems and root cause analysis to identify trends and opportunities for improvements across technology.
• Review and participate in the Daily Status Review ensuring appropriate root cause, business impact and next steps are documented following a Major Incident.
• Perform operational duties to comply with key controls for internal and/or external audit requests.
• Responsible for continuous improvement of the overall Problem Management process and communication.
• Responsibilities include data quality corrections, managing Problem management records, creation of Post Mortems and generating reports.
• Responsible for producing, maintaining and distributing problem reports for critical business and IT services.

Desired Experience:

• Strong background focused in problem management as your primary discipline.
• Industry experience from a large bank where you've built processes and enforced them.
• Application development and Unix and Windows OS knowledge.
• Must understand the processes to take when a major IT incident occurs.
• Strong ability to provide root cause analysis and gap analysis

About Matlen Silver

Experience Matters. Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works.

Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at email and/or phone at: [email protected] // 908-393-8600

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