Insurance Specialist Job at BurnsSearch, LLC, Remote

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  • BurnsSearch, LLC
  • Remote

Job Description

The Insurance Specialist is responsible for accurately maintaining of customer escrow/tax impound accounts while complying with state, regulatory, county, investor and company guidelines.
Responsibilities Include:
  • Process and research insurance exceptions including lender placed coverage, insurance disbursements, cancellations, insufficient coverage and exception research
  • Answer incoming phone calls and make outbound calls
  • Board insurance records at time of boarding and verify payment
  • Maintain good working relationships with insurance vendors
  • Pay insurance bills at policy renewal and update system as changes to the policy occur
  • Obtain and pay lender placed insurance as necessary
  • Research and deposit insurance refunds and update account
  • Resolve escalated customer escrow/impound inquires and concerns regarding property insurance coverage
  • Issue letters to agents/insurance companies and customers regarding insurance coverage
  • Order reports and monitor EDI bill files and issue mass payments
  • Reconcile and audit accounts as necessary
  • Escalate to management any deficiencies, problems or concerns that might be a potential risk
  • Other duties as assigned

Job Tags

Permanent employment,

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