Job Description

Apply for tomorrow’s opportunity today, with Volt Volt is immediately hiring for an IT Support Specialist for our client located in Memphis TN. In this role, you will be the point of contact for internal employees at our Memphis Logistics site. When IT issues are reported, you will provide direct support onsite to resolve problems as quickly as possible. This role requires an experienced IT professional who can work independently and stay within the process framework provided by the global IT organization. This is an onsite IT support role, no offsite or work from home duties. Responsibilities: Provide support across various aspects of the IT environment, working in collaboration with IT Helpdesk, remote infrastructure support teams and applications teams covering PC applications, network connectivity and Logistics applications Front line support for the logistics centre and 3rd party logistics team. Resolve IT service issues in a timely manner, with minimal impact to the business and to internal customers. Working with the IT support teams and outsourced partners to, identify and remove the cause of incidents, eliminate recurring incidents and minimize the impact of critical incidents that cannot be prevented. This includes both proactive and reactive problem management sources As part of a global team, participate in initiatives aimed at improving the effectiveness of Logistics support. This will include participation in process improvements activities, working closely with business process owners to understand how IT can support the business more effectively and with other IT teams as they develop and enhance applications, services and infrastructure For unique Logistics application and hardware, coordinate risk assessments with internal IT Risk Management and Security team The role requires multi-tasking, prioritizing workload / issues, and balancing multiple problems. The ability to sense and detect repeat/recurring issues and ensure these are visible to the appropriate IT owners. Must be able to engage with the appropriate Business and IT owners to ensure that problem gets resolved. Participate in IT new service rollout, software releases, system upgrades, evaluate and install patches and resolve IT related problems. This may involve working on projects across multiple sites as changes are prepared and rolled out to supported logistics centres globally. Provide the initial triage on issues, i.e. observe, assess, and determine the best approach to solving the problem that maximizes employee up-time. Coordinate issue resolution with internal Help Desk and IT Service Line Managers as appropriate Ensure that employees and contractors are engaging the standard IT support processes when appropriate and focus on those areas where you can add unique value Qualifications: Bachelor in Computer Science, Information Systems, or its equivalent is required At least 5-7 years’ work experience in an IT organization, preferably in a logistics environment Ability to work independently in a global IT organization Experience supporting a logistics operation including infrastructure (PC’s, printers, scanners, networks) Experience working with Office 365 tools (Office, Teams, Delve, etc.) Ability to effectively communicate in English, both written and verbal. Excellent interpersonal skills with the ability to work on complex and globally distributed teams across many time zones. Strong organizational skills. Be able to demonstrate the ability to set priorities based on alignment with business goals and strategic direction, define timelines and deliver to commitments. Previous experience with SAP software preferred. Pay Rate: $44.25 per hour, Monday – Friday 12:00pm to 8:00pm *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please email or call (866) -898-0005. Please indicate the specifics of the assistance needed. Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws. Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please call (866) -898-0005. Please indicate the specifics of the assistance needed. Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Job Tags

Hourly pay, Temporary work, For contractors, Work experience placement, Work at office, Immediate start, Remote work, Monday to Friday,

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