Job Description

About the job IT Support Team Lead - Hardware Depot Primary responsibilities will include: Planning and overseeing inbound and outbound logistics, including on-site IT inventory management and packaging of IT end user equipment Coordinating shipping to and from the Boca office Contributing to and supervising the day-to-day activities of the IT Hardware depot and employees Ordering, tracking, imaging, packaging, and shipping hardware for end users Constantly coordinating and communicating with stakeholders of upcoming hardware requirements across North America Analyzing and preparing for upcoming hardware requirements Reviewing support tickets and other data to determine depth and breadth of troubleshooting Performing quality assurance of outbound shipments Inspecting and performing inventory management of shipments received Spotting and understanding root cause of problems and executing countermeasures Developing and implementing lean initiatives to guarantee continuous improvement in processes Owning employee compliance to company policies and production procedures The Candidate: Required skills/qualifications: Good teamwork skills Good leadership skills Ability to fully carry out instructions Ability to multitask Good knowledge of record keeping Familiarity with desktop computer troubleshooting skills; ability to solve problems and determine root cause of issues Ability to lift 50-100 pounds Ability to work in a small, fast-paced environment Effective handling of multiple critical client support situations and ability to effectively communicate with senior management Strong attention to detail Ability to adapt to change Ability to manage stress appropriately Preferred skills/qualifications: Experience in leading a team in a warehouse/assembly environment Microsoft Certified, or other technical certification Associates degree in MIS/Computer Science or equivalent experience Vets Hired

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