Join to apply for the Live Chat Agent role at OMNICOMMANDER 1 day ago Be among the first 25 applicants Join to apply for the Live Chat Agent role at OMNICOMMANDER Get AI-powered advice on this job and more exclusive features. Live Chat Support Agent Santa Rosa Beach, FL (In-Office position, NOT Remote- Only local candidates will be considered) OMNICOMMANDER, Inc. is one of the fastest-growing startups in the financial technology space. We have been named an Inc. 5000 company for the third consecutive year. We pride ourselves on our upbeat, high-tech, and supportive culture. We are a global company with offices in the United States and Latin America. Live Chat Support Agent Santa Rosa Beach, FL (In-Office position, NOT Remote- Only local candidates will be considered) OMNICOMMANDER, Inc. is one of the fastest-growing startups in the financial technology space. We have been named an Inc. 5000 company for the third consecutive year. We pride ourselves on our upbeat, high-tech, and supportive culture. We are a global company with offices in the United States and Latin America. OMNICOMMANDER is the industry leader for digital branches, marketing, and cybersecurity along with providing a comprehensive suite of digital solutions for financial institutions (FIs). For the first time in history, financial institutions can partner with a single company to create, host, and manage their Digital Branch within one complete ecosystem. This is an on-site, in-office, be-around-other-humans position in our Brentwood, TN office. Keep reading if you Have a sense of humor - we do a lot of laughing here Want to be a part of a constantly growing company with a bright future Want to learn how to use AI (Artificial Intelligence) chatbots The successful candidate will Possess a strong work ethic and consistently deliver high-quality work, even under pressure Pay close attention to detail to ensure accuracy and consistency Have a process improvement mindset with a humble and a "get it done" attitude Have strong written and verbal communications skills in the English language Be a self-starter and able to work independently in a fast-paced environment Job Responsibilities Answer incoming customer live chats regarding website navigation issues, service questions, and general client concerns Evaluate customer interactions and issues to Live Chat Manager when appropriate Create relationships with new customers to better understand and achieve their needs Respond with empathy to customer questions, inquiries, requests, and problems accurately, concisely, and appropriately Promote interest in client products and services Consistently achieve established standards of the position May assist with overflow work and other duties as needed What You Need For This Role High School Diploma or equivalent with at least 2 years in either a call center or customer service environment Experience in the financial services a plus Typing and multitasking skills Job Requirements Maintain regular and predictable attendance Self-starter who can work cooperatively with others Strong work ethic with ability to work independently as well as collaboratively within a team Positive attitude and professional demeanor Articulate and well accustomed to a client-facing role Ability to compose professional emails Benefits: (Waiting period may apply) 12 Company Paid Holidays 10 PTO Days (Paid Time Off) 1 PTO Day for your birthday Medical Insurance Dental & Vision Insurance Job Type: Full-time Criminal background check is required Must be authorized to work in the United States Equal Opportunity Employer #ControlEverything #SURFA Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Sales and Business Development Referrals increase your chances of interviewing at OMNICOMMANDER by 2x Sign in to set job alerts for “Agent” roles. 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