Company: eGastroMD
Job Type: Full-Time Remote
Pay: $27-$35 per hour
eGastroMD is a gastroenterology-focused patient support organization dedicated to providing compassionate efficient and high-quality communication services. We help patients navigate appointment scheduling service inquiries portal access and non-clinical gastroenterology questions with professionalism and care. As we grow we are seeking a reliable Live Chat Representative to join our remote support team.
The Live Chat Representative will assist patients providers and general users through eGastroMDs online chat platform. This role focuses on delivering prompt accurate and empathetic assistance while maintaining a professional patient-first approach. Ideal candidates are excellent communicators fast typists and able to manage multiple conversations in a remote environment.
Respond quickly and professionally to all incoming live chat requests.
Provide non-clinical support regarding services appointment inquiries preparation instructions and patient portal navigation.
Assist with scheduling requests or direct users to the appropriate department.
Document all chat interactions accurately in internal systems.
Escalate urgent or complex concerns to the proper administrative or clinical team.
Maintain a friendly empathetic and patient-focused tone at all times.
Handle multiple chat conversations simultaneously while keeping accuracy and speed.
Meet performance goals related to response time service quality and customer satisfaction.
Uphold HIPAA regulations and safeguard all patient information.
High school diploma or equivalent; college coursework preferred.
Experience in live chat support customer service or healthcare communications preferred.
Strong written communication and excellent typing speed.
Ability to multitask and remain organized in a busy chat environment.
Tech-savvy and comfortable navigating multiple platforms.
Calm patient and professional demeanor.
Reliable internet connection and the ability to work in a quiet remote setting.
Familiarity with medical terminology or gastroenterology is a plus.
Competitive hourly rate
Performance bonuses and incentive pay
Overtime opportunities
100% remote position
Work-from-home technology support
Ongoing coaching and professional development
Supportive virtual team environment
Health dental and vision coverage
Paid time off (PTO) sick leave and holiday pay
Career growth opportunities
Wellness and employee assistance resources
...benefits listed at the end! Specific Responsibilities: Install geothermal, hydronic, radiant heating systems, hot water heaters, gas piping Set up boilers, hot water heaters, and gas piping. Troubleshoot. Work with copper, PEX, iron, and other materials....
...details: Virtual instruction from your home computer, on your schedule! This is a... ...requirements: Must be fluent in Spanish - REQUIRED Previous tutoring/teaching... ...with special education, accommodations, and working with students with learning disabilities...
Requires US Citizenship Employment Term and Type: Regular, Full Time Required Security Clearance: Top Secret Required Education: High School or equivalent Salary Band - $95,000 to $110,000 Job Description: The successful candidate will support the Audiovisual...
Tasker Location Whiteland, IN : DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join...
...Physician Recruitment team will provide an overview of your potential compensation and benefits package. Job Summary Vascular Surgeon Full-Time Dover, NH Qualifications Join Our Community: Vascular Surgeon Opportunity in Dover, NH Mass General...