Overview Job Brief: Our ideal Live Chat Representative is a well-rounded individual with outstanding communication skills and a passion for excellence in customer service. Being comfortable within a fast-paced and growing environment such as ours is key, as is attention to detail and a sense of urgency. This role is mainly computer-based, managing multiple Live Chats (coming through our website) with the utmost of care and professionalism. This will entail answering any questions our site visitors may have and providing relevant information in accordance with approved scripts. The main objective is to connect our site visitors to our practice-based PLs who will then work on booking them for an in-person consultation. Responsibilities Utilizing our CRM tool to interact with prospective patients in an effort to schedule them in-clinic or virtual consultations Managing multiple chat-based conversations in real time while providing timely responses Following our lead journey process as applicable Focusing on quantity: responding effectively to 100% of live chats Focusing on quality: having meaningful conversations with prospective patients, answering their questions and Collaborating with Leadership as needed or directed to reach strategic sourcing and sales goals Assisting with PL efforts for other practice locations as needed Providing accurate information to including starting prices or other approved information Qualifying leads Assisting in any sales-related administrative tasks as needed or as assigned Other ad hoc projects and tasks as assigned Qualifications Must be available to work from 5pm-1am ET / 3pm-10pm PT (or timezones in between) Must be available for training from 9am-5pm local time Must be available to work on a Saturday or Sunday (huge plus if available on both weekend days!) At least 1 year of sales experience, preferably in inside sales and/or remote positions Experience using a CRM tool, preferably Intercom or Salesforce Typing speed of 60+ words per minute Ability to manage multiple live chat conversations at any given time while providing outstanding customer service to include quick, accurate and timely responses Proficiency in Microsoft Office and Google Suite Excellent verbal and written communication Ability to achieve defined targets and KPIs, as set by the Director of Sales Operations Strong organizational and multitasking skills Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude Ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies #J-18808-Ljbffr Recooty
...Job Description Job Description Shift Manager - Burger King Restaurant #27004 2095 S Mine Street, McCormick, SC 29835 Join EYAS Hospitality Group | Lead with Purpose | Grow with Us Are you an experienced leader who's ready to make a real impact? At EYAS Hospitality...
...to development of the organization's overall supply and logistics strategy. o\tSupports various... ...management experience - 1+ years of supply chain experience - Bachelor's degree or equivalent, or 2+ years of Amazon experience PREFERRED QUALIFICATIONS - Knowledge...
...Registered Dental Hygienist at Kansas Youth Dental & Braces - a Benevis company summary: The Registered Dental Hygienist provides direct dental care and oral hygiene education to patients, primarily children, under the supervision of a dentist. This role includes performing...
...supports risk mitigation, claims resolution, and litigation defense Were looking for a detail-oriented and reliable Data Entry Specialist to join our team. In this role, youll be responsible for entering, updating, and maintaining accurate data in our systems...
The ideal candidate possesses the following characteristics: Strong work ethic Attention to detail Ability to meet deadlines Positive attitude Integrity Coachable Warehouse Associates are expected to understand all aspects of production; adhere...