Job Description

Position : Managed Services Consultant

Department : Professional Services

Location : Alpharetta, Georgia or remote

Reports To: MSC Team Manager

Job Scope and Accountabilities:

Kahua is seeking a highly talented and motivated Managed Services Consultant to join our growing CSM Team! The Managed Services Consultant is responsible for managing all aspects of the client’s experience with Kahua after the client has completed an initial Kahua implementation, including seeking out ways to continue to optimize the client’s Kahua solution and maximize their (and Kahua’s) return on investment. A successful MSC is first and foremost dedicated to demonstrating customer focused service. A MSC also has strong communication skills, the ability to build trusting relationships with clients, and the ability to quickly learn and translate new Kahua offerings into meaningful client solutions. MSCs should be able to analyze and solution clients’ challenges and may be expected to work with other stakeholders to design and implement proposed changes.

Key Responsibilities:

• Focus on client’s successful usage of and satisfaction with the Kahua product
• Seek out ways to optimize client’s Kahua solution and maximize their (and Kahua’s) ROI
• Learn and translate new Kahua offerings into meaningful client solutions
• Analyze and solution client challenges – whether related to features in Kahua needed, processes, or otherwise
• Engage with Kahua partners to estimate and implement new custom features
• Manage customer UAT processes and release communication
• Collaborate with client team, Product Management, QA, Support and other Professional Services resources to manage customers requests and needs as single point of contact
• Participate actively in gathering and sharing client feedback with Kahua’s Management Team to continuously revisit Kahua’s roadmap in light of market and client needs
• Manage client project schedules, status updates, and executive summaries

Experience Required:

• 3 years of software implementation or client-facing software consulting/sales experience, OR other relevant experience in consulting or similar industries may be considered in lieu of software implementation experience
• Experience managing concurrent projects or workstreams, and working with subject matter experts and stakeholders – including client-facing communication, presentation or interaction

Education/Professional Qualifications:

• Bachelor’s degree in business, engineering, IT, or architecture. Extensive relevant experience may be considered in lieu of one of the bachelor’s degrees listed
• Proficiency using the following software: MS Word, Excel, PowerPoint, and Project (or similar scheduling software)

Interpersonal Skills:

• Honesty and integrity in all job responsibilities
• Strong orientation to customer service and demonstrated customer service skills
• Ability to independently research issues and make effective recommendations using critical thinking skills
• Effective analytical ability and sound judgment to assess complex needs and troubleshoot performance or process issues
• Ability to work with diverse populations
• Track record demonstrating ability to function independently and as a team member, and consistently deliver quality outcomes
• Ability to maintain confidentiality of all information encountered
• ‘Team player’ willing to perform ancillary implementation activities when needed – testing, training, etc.
• Willingness to travel (average ~20-30%)
• Exhibits alignment with Kahua’s Core Values of Teamwork, Customer Focus, Continuous Improvement, Performance and Work-Life Balance
• At Kahua, we value a diverse, inclusive workforce and we provide equal employment opportunities for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at [email protected].

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