Job Description

To perform complex clerical duties requiring independent judgment relating to the storage, retrieval and maintenance of medical records. Performs clerical work requiring application of various work methods and procedures and familiarity with Medical Record Department functions, policies, and practices. Is responsible for providing service to the patients/customers of the Hospital Center. Cognizant of the philosophy, standards, objectives and policies of the Medical Record Department and the Hospital Center

Roles & Responsibilities:

• Job demonstrates the ability to perform technical/service/clerical tasks.
• Retrieve medical records for all requestors and prints necessary documents from appropriate medical record systems.
• Provides front desk and telephone coverage for department.
• Processes daily discharge reports and verifies all discharges are received according to policy and procedure.
• Purges medical record documents and reports, conducting research when necessary. 
• Preps, Scans and Indexes documents and reports into the Epic EMR, OnBase Document Imaging/Records  Management system.   
• Utilizes departmental systems, including META-chart tracking, Eagle Information System, EPIC EMR, QUIC Lists, OnBase, MMODAL transcription/dictation System, CIOX correspondence, etc., to locate, maintain and update information required to perform duties.
• Performs research to efficiently merge EMR and hard copy medical records and demographic data as required to ensure visit history information is the same as information in the Eagle registration system. 
• Performs data entry, data inquiry and data updates. 
• 
  Prepares reports and medical records for the OnBase Imaging/Records Management System including scanning and chart auditing
• Indexes records and information through manual or automatic indexing; assigns document types.
• Responds to inquiries regarding deficiencies, documentation requirements and physician assignment.
• Responds to requests for information from third party requesters (physicians, insurers, attorneys, courts of law, etc.) including subpoenas.
• Performs photocopying of complete medical records and medical record abstracts for requesters. 
• Tracks dictation sent to and received from transcription service.                          
• Verifies and validates transcription services reports.                                            
• Receives, sorts and routes incoming mail, as required.    
• Validates Authorizations on all incoming medical records request are valid and HIPAA compliant 
• Manually and electronically prepares and mails incomplete and delinquent record notification letters to physicians.
• Provides daily productivity and statistical information to supervisor/manager.                   
• Performs quality control verification for departmental processes and systems.                   
• Maintains established hospital/departmental/unit policies, procedures, objectives, quality assurance, safety, environmental and infection control.
• Assists in the care and maintenance of department equipment, including reporting systems problems to Help Desk and/or appropriate departmental staff.
• Attends meetings as required, including in-service education meetings.

Organizational/Managerial

• Participates in the department’s performance improvement activities.
• Maintains patient/employee confidentiality in the management of information.
• Observes the Health Care System’s compliance policies.                                                
• May be required to perform other duties as assigned or perform other duties when necessary.

Education/Professional Development

• Participates in the development of other staff members
• Meets regulatory, licenser and annual health assessment requirements.                            
• Identifies learning strengths and needs.  
• Utilizes learning resources  

Communication/Relationships

• Demonstrates a professional, courteous, and respectful attitude in dealing with patients, families and significant others.
• Displays courtesy, tact and patience during interactions with all members of the hospital and extended community.

Requirements:

• High School graduation or its equivalent plus at least 2-3 years of prior medical record department experience. Associates Degree preferred. 
• Working knowledge of business English, spelling, arithmetic, office practices and procedures, and or departmental rules and regulations 
• Ability to understand and carry out oral and written instructions and to request clarification when needed 
• Ability to maintain established records and files; ability to meet the public well and to deal effectively with their questions or problems seeking assistance
• Ability to communicate effectively, orally and in writing; may be required to type at  a rate of least 35 words per minute and/ or operate a computer system.
• Registered Health Information Technology Certification preferred, RHIT. 

Collective bargaining unit: OPEIU Local 153-MSB

OPEIU Local 153 at Mount Sinai Brooklyn, ACK - Medical Records - BKL, Mount Sinai Brooklyn

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

Compensation

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $24.6625 - $24.6625 Hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

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