Member Service Manager Job at Spectra Credit Union, Waldorf, MD

T284SGRWcnIySHJuV3FrcVJFL0ZCSGhPaEE9PQ==
  • Spectra Credit Union
  • Waldorf, MD

Job Description

Job Description

Job Description

Job Title- Member Service Manager

Company- Spectra Credit Union

Location-Waldorf, MD

Are you a dynamic leader passionate about driving sales, enhancing member satisfaction, and developing a high-performing team?

Position Overview

The Member Service Manager will oversee our branch operations, ensuring profitability, market share growth, and exceptional service delivery. In this role, you will lead a dedicated team, optimize branch performance, and foster strong relationships within the community.

What qualities are we looking for in a Member Service Manager?

  • Leadership : Ability to inspire, motivate, and develop a team.
  • Communication : Excellent oral and written communication skills.
  • Problem-solving : Strong analytical skills and the ability to effectively resolve member and employee issues.
  • Member Focus : Commitment to providing outstanding member service.
  • Organizational Skills : Detail-oriented with excellent time management and organizational abilities.
  • Adaptability : Ability to handle multiple priorities and work under pressure.

The position’s essential duties include the following:

  • Staff Management: Direct, develop, and motivate branch personnel. Conduct performance evaluations, recommend personnel actions, and hold meetings to discuss goals and updates.
  • Member Service: Plan and direct branch activities to meet strategic goals. Develop and promote relationships within the community to increase loan and membership growth.
  • Production: Monitor branch activity and ensure high levels of member satisfaction. Underwrite loan applications and comply with relevant laws and regulations.
  • Communication: Maintain effective communication with management and staff, informing all parties of critical issues and updates.

Education

A two-year college degree or completion of a specialized course of study at a business or trade school is required.

Experience

Two to five years of similar or related experience, preferably in a credit union or financial institution.
Previous Business Development experience is desired.

Join us and lead a team dedicated to delivering exceptional member service and achieving strategic goals. Apply today to make a significant impact in our community!

Job Tags

Similar Jobs

OptiMindHealth

Licensed Marriage and Family Therapist (LMFT) - Boulder, CO Job at OptiMindHealth

 ...Licensed Marriage and Family Therapist (LMFT) $75 K-85K/yr Position Requirement: Full-Time and Part-time Positions Available If you are looking for a new opportunity to grow with a clinician founded and clinician led organization, look no further! As an authentic... 

Brown University Health

Clinical Informaticist Job at Brown University Health

SUMMARY:Under the general supervision of the Director of Clinical Informatics, provides clinical informatics function including effective...  ...clinical information for clinical research.Brown University Health employees are expected to successfully role model the... 

BedMart Mattress Superstores

Furniture and Design Consultant Job at BedMart Mattress Superstores

 ...2021, we joined forces with The Mind's Eye Interiors to bring elevated home design to your community. This position focuses on furniture sales, so previous furniture or design experience is preferred. We invite you to join the Mind's Eye Interiors and BedMart Family... 

Buckhead Life Restaurant Group

Hiring Hosts/ Hostesses @ Bistro Niko Job at Buckhead Life Restaurant Group

 ...Chops -- Steakhouse Lobster Bar -- Steakhouse The Club at Chops -- Private Membership Only Pricci -- Italian Kyma -- Greek Mediterranean Bistro Niko -- French Atlanta Fish Market -- Seafood Buckhead Bread Company and Corner Cafe -- European Bakery... 

Krumland Auto Group

Automotive Service Technician Carlsbad Chevrolet Job at Krumland Auto Group

Job Description Job Description Automotive Service Technician Responsibilities: As an Automotive Technician you will perform vehicle repair and maintenance as assigned in accordance with dealer and factory standards. Diagnose and repair vehicle automotive systems...