Member Service Manager Job at Spectra Credit Union, Waldorf, MD

T284SGRWcnIySHJuV3FrcVJFL0ZCSGhPaEE9PQ==
  • Spectra Credit Union
  • Waldorf, MD

Job Description

Job Description

Job Description

Job Title- Member Service Manager

Company- Spectra Credit Union

Location-Waldorf, MD

Are you a dynamic leader passionate about driving sales, enhancing member satisfaction, and developing a high-performing team?

Position Overview

The Member Service Manager will oversee our branch operations, ensuring profitability, market share growth, and exceptional service delivery. In this role, you will lead a dedicated team, optimize branch performance, and foster strong relationships within the community.

What qualities are we looking for in a Member Service Manager?

  • Leadership : Ability to inspire, motivate, and develop a team.
  • Communication : Excellent oral and written communication skills.
  • Problem-solving : Strong analytical skills and the ability to effectively resolve member and employee issues.
  • Member Focus : Commitment to providing outstanding member service.
  • Organizational Skills : Detail-oriented with excellent time management and organizational abilities.
  • Adaptability : Ability to handle multiple priorities and work under pressure.

The position’s essential duties include the following:

  • Staff Management: Direct, develop, and motivate branch personnel. Conduct performance evaluations, recommend personnel actions, and hold meetings to discuss goals and updates.
  • Member Service: Plan and direct branch activities to meet strategic goals. Develop and promote relationships within the community to increase loan and membership growth.
  • Production: Monitor branch activity and ensure high levels of member satisfaction. Underwrite loan applications and comply with relevant laws and regulations.
  • Communication: Maintain effective communication with management and staff, informing all parties of critical issues and updates.

Education

A two-year college degree or completion of a specialized course of study at a business or trade school is required.

Experience

Two to five years of similar or related experience, preferably in a credit union or financial institution.
Previous Business Development experience is desired.

Join us and lead a team dedicated to delivering exceptional member service and achieving strategic goals. Apply today to make a significant impact in our community!

Job Tags

Similar Jobs

Elite Xpress transport

Independent delivery driver Job at Elite Xpress transport

 ...Job Description Delivery Driver (Independent Contractor) Elite Xpress Transport LLC Roanoke, VA Elite Xpress Transport LLC is currently seeking reliable, motivated Independent Delivery Drivers to join our growing logistics team. If you are dependable, professional... 

C.R. England

CDL-A Truck Drivers - Home Weekly - Average $92,000/Yr - 3 Months Exp. Job at C.R. England

 ...Job Description C.R. England is Now Hiring Dedicated CDL-A Drivers for ICL Pennsylvania!\nDrivers Average $92,000 Annually* - Full...  ...Offers: \n\n \n\t Home weekly for a 34-hour reset on the weekend, sometimes during the week \n\t Drivers average $92,000 annually... 

Michigan Staffing

Hospice Certified Nursing Assistant Job at Michigan Staffing

 ...Hospice Certified Nursing Assistant At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team... 

Cloud Analytics Technologies LLC

Snowflake ETL Engineer Job at Cloud Analytics Technologies LLC

 ...Job Details Key Responsibilities: Administration: Manage Snowflake databases, schemas, roles, and warehouses; optimize compute...  ...and compliance with standards. Collaboration: Partner with engineers/analysts, troubleshoot issues, provide best practices, and stay... 

Sila

Drain Cleaning Technician - Veterans Encouraged to Apply! Job at Sila

 ...employees to grow within. Our focus on quality and expert service has led to explosive growth, so we are seeking experienced Drain Cleaning Technicians to join our team. Are you looking for stability, growth and development opportunities, and a compensation package...