Member Service Manager Job at Spectra Credit Union, Waldorf, MD

T284SGRWcnIySHJuV3FrcVJFL0ZCSGhPaEE9PQ==
  • Spectra Credit Union
  • Waldorf, MD

Job Description

Job Description

Job Description

Job Title- Member Service Manager

Company- Spectra Credit Union

Location-Waldorf, MD

Are you a dynamic leader passionate about driving sales, enhancing member satisfaction, and developing a high-performing team?

Position Overview

The Member Service Manager will oversee our branch operations, ensuring profitability, market share growth, and exceptional service delivery. In this role, you will lead a dedicated team, optimize branch performance, and foster strong relationships within the community.

What qualities are we looking for in a Member Service Manager?

  • Leadership : Ability to inspire, motivate, and develop a team.
  • Communication : Excellent oral and written communication skills.
  • Problem-solving : Strong analytical skills and the ability to effectively resolve member and employee issues.
  • Member Focus : Commitment to providing outstanding member service.
  • Organizational Skills : Detail-oriented with excellent time management and organizational abilities.
  • Adaptability : Ability to handle multiple priorities and work under pressure.

The position’s essential duties include the following:

  • Staff Management: Direct, develop, and motivate branch personnel. Conduct performance evaluations, recommend personnel actions, and hold meetings to discuss goals and updates.
  • Member Service: Plan and direct branch activities to meet strategic goals. Develop and promote relationships within the community to increase loan and membership growth.
  • Production: Monitor branch activity and ensure high levels of member satisfaction. Underwrite loan applications and comply with relevant laws and regulations.
  • Communication: Maintain effective communication with management and staff, informing all parties of critical issues and updates.

Education

A two-year college degree or completion of a specialized course of study at a business or trade school is required.

Experience

Two to five years of similar or related experience, preferably in a credit union or financial institution.
Previous Business Development experience is desired.

Join us and lead a team dedicated to delivering exceptional member service and achieving strategic goals. Apply today to make a significant impact in our community!

Job Tags

Similar Jobs

SynergisticIT

Entry Level/ Junior Level Java Cloud Developer (Remote) Job at SynergisticIT

Job Opportunity At Synergisticit Synergisticit is aware that the job market is challenging because of tech layoffs. The job market is flooded with hundreds and thousands of laid-off jobseekers competing with existing jobseekers. For entry-level job seekers to get client...

UNC Health

Athletic Trainer - Orthopaedic Clinic & Secondary School Sports Coverage Job at UNC Health

 ...employees, whose mission is to improve the health and well-being of the unique communities we serve. Position qualifies for our Athletic Trainer Incentive Program: $10,000 paid over a three (3) year commitment period. Payment is spread over a 3-year period in six(6)... 

Gentiva

Hospice Certified Nursing Assistant - Hospice Aide Job at Gentiva

 ...Hospice Aide Deliver comfort. Honor dignity. Transform care. Are you a Hospice Aide or Certified Nursing Assistant (CNA) who finds purpose in providing compassionate, hands-on care during life's most meaningful moments? We believe every day is an opportunity to... 

Metropolitan Transportation Authority

Associate Transit Customer Service Specialist I/II Job at Metropolitan Transportation Authority

 ...related experience equivalent to 1, 2 or 3 above. Other Information Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policy making position must file an Annual Statement of Financial Disclosure (FDS) with the... 

ThedaCare

Hospice Certified Nursing Assistant (CNA) Job at ThedaCare

 ...cost sharing premiums, daycare About ThedaCare! Summary : Under the supervision of the LPN, RN, or nurse leader, the Certified Nursing Assistant (CNA) performs patient-centered, evidence-based nursing care activities to meet the physical and psychosocial...