Job Description

Job Description

Job Description

Job Title- Member Service Manager

Company- Spectra Credit Union

Location-Waldorf, MD

Are you a dynamic leader passionate about driving sales, enhancing member satisfaction, and developing a high-performing team?

Position Overview

The Member Service Manager will oversee our branch operations, ensuring profitability, market share growth, and exceptional service delivery. In this role, you will lead a dedicated team, optimize branch performance, and foster strong relationships within the community.

What qualities are we looking for in a Member Service Manager?

• Leadership : Ability to inspire, motivate, and develop a team.
• Communication : Excellent oral and written communication skills.
• Problem-solving : Strong analytical skills and the ability to effectively resolve member and employee issues.
• Member Focus : Commitment to providing outstanding member service.
• Organizational Skills : Detail-oriented with excellent time management and organizational abilities.
• Adaptability : Ability to handle multiple priorities and work under pressure.

The position’s essential duties include the following:

• Staff Management: Direct, develop, and motivate branch personnel. Conduct performance evaluations, recommend personnel actions, and hold meetings to discuss goals and updates.
• Member Service: Plan and direct branch activities to meet strategic goals. Develop and promote relationships within the community to increase loan and membership growth.
• Production: Monitor branch activity and ensure high levels of member satisfaction. Underwrite loan applications and comply with relevant laws and regulations.
• Communication: Maintain effective communication with management and staff, informing all parties of critical issues and updates.

Education

A two-year college degree or completion of a specialized course of study at a business or trade school is required.

Experience

Two to five years of similar or related experience, preferably in a credit union or financial institution.
Previous Business Development experience is desired.

Join us and lead a team dedicated to delivering exceptional member service and achieving strategic goals. Apply today to make a significant impact in our community!

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