Job Description
Overview
The role of the Mortgage Loan Assistant is to serve existing members and procure new members through the mortgage loan process. Loan Processors act as the primary contact with the Member during the Mortgage and Home Equity Loan process.
DUTIES AND RESPONSIBILITES
· Establishes relationships with potential borrowers through branch-generated leads and begins to develop his/her book of business through self-sourced leads. Incoming phone calls that ask what mortgage rates are, questions about different types of mortgage loans, etc. will all be directed to the originator.
· Field underwrites the real estate application and applicant documentation in order to set proper expectations with the applicant regarding the loan process
· Communicates requirements and expectations to both the applicant and support partners in a timely, thorough, and effective manner
· Review all loans and registrations for completeness and accuracy. Serve as both originator and processor on loans. Responsible for generating Account Condition Letter (ACL) per Regulation B requirements.
· Completes the various verification requirements.
· Monitors and ensures closing dates and company deadlines are met
· Clear any prior-to-fund conditions that arise after final UW approval before passing loan to Closing.
· Maintains working knowledge of available mortgage products to accurately respond to member and external stakeholder questions and provide feedback to management regarding product innovation opportunities.
REQUIRED EXPERIENCE AND QUALIFICATIONS
· High School Diploma or GED
· Must be Bondable
· Excellent Customer Service Skills – In Person and over the Phone
· FHA & Conventional & Rural Development origination experience a plus.
· Encompass experience a plus
· Ability to work in office: This position does not offer any remote options.
Company DescriptionTelcoe has been in business approximately 75 years and prides itself on delivering exceptional customer service in the financial services industry.
Telcoe has been in business approximately 75 years and prides itself on delivering exceptional customer service in the financial services industry.
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