Purpose of the Position
The Order Fulfillment Specialist supports Newton’s Back Order Team efforts to provide accurate availability dates to customers for items that have a lead time, ensures 100% same-day order fulfillment for all back ordered items that come to stock, and communicates changes to delivery dates with customers promptly. Although the location of the position is in Newton, NJ, from time to time it may be required to undertake duties at other Thorlabs locations.
Essential Job Functions include the following, but are not limited to:
Reaches out to North American BU entities to fully understand reasons for third, fourth, etc. date changes and then crafts appropriate email response to be reviewed by customer service management.
Corresponds with the Order Fulfillment Teams in Europe and Asia to ascertain availability dates for items manufactured abroad.
Thorough understanding of D365FO, including purchase orders, net requirements, INCO deliveries, etc. to ensure dates communicated to customers are accurate.
Maintains report metrics as requested by management.
Be the customers’ advocate by answering questions and concerns quickly, facilitating a satisfactory resolution.
Remains knowledgeable of all order processing standards and participates in order processing as needed.
Attends to customer questions, complaints, and concerns immediately, and facilitates satisfactory resolution.
Organizes workflow to meet customer deadlines as well as meeting department goals and initiatives.
Understands and appropriately uses the company pricing system and policies.
Runs reports aimed at ensuring all back ordered items that come to stock are shipped same day.
In addition to the essential functions and duties listed above, all positions are also responsible for:
The Company retains the right to change or assign other duties to this position.
Qualifications
Experience:
Education:
Specialized Knowledge and Skills:
Physical Activities:
Thorlabs values its diverse environment and is proud to be an Equal Employment Opportunity/Affirmative Action employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, gender, gender identify or expression, sexual orientation, national origin, genetics, disability, age or veteran status. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.
Thorlabs offers a complete benefits package that includes medical, dental and vision insurance, company paid life insurance, a generous PTO package, a 401(k) plan, and tuition reimbursement just to name a few..
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