Job Description
Description
We are seeking motivated and customer-centric Operations Managers to lead our parking operations in various locations. This role focuses on delivering exceptional customer service, personnel management, location profit and loss analysis, event management, client management, business development, and team development. If you are a leader with a passion for ensuring the best customer experience and driving business success, we encourage you to apply.
This Role will manage campus parking enforcement and event operations. Ensures the accuracy and timeliness of ticket issuance, occupancy data, and event facilitation. Leads the field team, including student, part-time, and full-time employees. Hires, trains, and conducts performance evaluations for employees, as well as providing ongoing training, feedback, support, scheduling, and payroll.
Key Responsibilities• Oversees University Enforcement Operations.
• Ensures appropriate permissions are on vehicles and that parked vehicles are not violating parking rules and regulations.
• Assures issuance of parking citations and occupancy counts.
• Responds to vehicle immobilizations and tows.
• Assist in the ongoing execution of License Plate Recognition (LPR) enforcement. This includes field tests, analysis, reporting, training, and staffing under the direction of the Senior Project Manager. This also includes performing basic car and system maintenance.
• Ensures that LPR drivers are appropriately trained and are safe behind the wheel.
• In times of low staff or scheduling gaps, drive the LPR vehicles to ensure enforcement practices continue.
• Oversee the team by managing recruitment, scheduling, training, and day-to-day supervision of staff.
• Coach new employees to encourage professional development, professionalism, & mentors students during their time at TPS.
• Briefs teams on daily on-goings, coordinates & facilities monthly team meetings.
• Manage the weekly employment assignments during the semester by overseeing sick days/daily schedule changes, enforcement updates, route creation, and enforcement coverage.
• Manages the weekly employee standards by tracking productivity, officer errors, enforcementrelated inventory, and body-camera assignments.
• Creating a master employee schedule each semester (fall/spring/summer).
• Attend event, facilities, & project planning meetings as needed or required.
• Supervises event parking. This includes setting teams in place, being the lead officer on duty, setting barricades, pylons, a-frames, and other event-related materials in place per the direction of the Senior Project Manager.
• Report on all field issues to the Senior Project Manager. This includes personnel, maintenance, parking equipment, and other related items.
• Generates field reports and presents data.
• Assist office and campus enterprises staff with administrative requests.
• College degree in business administration, Management, or a related field preferred
• Proven experience in the parking management industry with a minimum of 3 years in a leadership role.
• Strong focus on customer service and client satisfaction.
• Event management experience is a plus.
• Client relationship management skills.
• Business development and strategic thinking abilities.
• Leadership and team-building skills.
• Excellent communications skills
• Valid Driver License
BenefitsJoin our team and enjoy an outstanding benefits package, including:
Generous Paid Time Off : Enjoy 20 days of paid time off, plus 8 paid holidays, so you can rest and recharge.
Comprehensive Health Plans : Access top-notch Medical, Dental, and Vision coverage for you and your family.
Life and Disability Insurance : Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.
401(k) Plan : Benefit from a generous employer match with immediate vesting to help you save for retirement.
Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.
Parental and Caregiver Leave : Enjoy time off to support your growing family or care for loved ones
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