Parts Associate Job at Volcano Harley-Davidson, Laurel, MD

T1lBSGRWTHQxSGprV3FzaFJVZktEM3RHZ1E9PQ==
  • Volcano Harley-Davidson
  • Laurel, MD

Job Description

Job Description

Job Description

Job Title: Parts Associate

Department : Parts

Supervisor: Parts Manager

Summary Description

Provide courteous, knowledgeable assistance to customers; perform cashiering, stocking and other duties to promote efficient functioning of department. Identify correct part numbers specific to a motorcycle. Resolve difficult customer problems in a courteous and professional manner.

Duties and Responsibilities

  • Provide customer service to external customers.
  • Meet customer needs, offers options, resolves problems and follows up with customers.
  • Ensure full customer satisfaction without unnecessarily referring customer to other staff members.
  • Maintain friendly, helpful demeanor.
  • Provide professional, knowledgeable, courteous customer service.
  • Assist customers in locating merchandise, take special orders, answer questions, and communicate policies on returns and exchanges.
  • Monitor for shoplifting.
  • Perform all cashiering functions in accordance with company cash handling policies and procedures.
  • Check price tags for alterations.
  • Does not accept checks unless processed through cross checks.
  • Use appropriate verification procedures for credit card purchases.
  • Keep sales floor neat, clean and fully-stocked.
  • Shelve new stock, inform buyers of fast- and slow-selling stock, maintain thorough knowledge of inventory.
  • Ensure merchandise is attractively displayed.
  • Maintain cashiering desk/areas in a clean, organized fashion.
  • Keep cashiering area well-stocked with necessary supplies, such as shopping bags, credit card drafts, etc.
  • Assist with answering incoming calls and directing them to the appropriate person or department.
  • Make tags for damaged merchandise, deliver daily to designated area.
  • Comply with all company and department policies and procedures.
  • Perform other related duties as assigned or requested.

Supervisory Responsibilities

  • None

Qualifications & Job Requirements

  • High School Diploma or equivalent degree or greater required.
  • Experience: 1-3 years of experience required, with 3-5 years preferred; or the equivalent combination of education and experience.
  • Ability to take initiative and problem solve.
  • Excellent verbal and written communication skills.
  • Ability to present oneself as well as the company in a professional manner.
  • Knowledge of applicable laws/policies/principles/etc.
  • Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet.
  • Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus.
  • Attention to detail.
  • Interpersonal skills and customer service skills required.

Physical Demands

  • Requires the use of both hands.
  • Frequently required to bend, climb, stoop, crouch, reach, and lift 50lbs of material.
  • Requires standing and/or walking for extended periods of time. • Requires the ability to balance and push an 800+lb motorcycle.

Working Conditions

  • The noise level in the work environment is usually loud.
  • Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
  • Occasionally exposed to exhaust fumes or other airborne particles.
  • Frequently works near moving mechanical parts.

Job Tags

Similar Jobs

Carvana

Senior DevOps Engineer Job at Carvana

Get AI-powered advice on this job and more exclusive features.About CarvanaWe believe CVNA is in the early stages of becoming the next U.S. retail category killer. - Stephens Investment Bank, Analyst Report, Sept. 2024. Building leading-edge technology has been at the... 

Confidential

Executive Director of Security Architecture (Los Angeles) Job at Confidential

 ...Executive Director of Security Architecture About the Company Top-tier organization in the media industry Industry Media Production Type Privately Held About the Role The Company is in search of an Executive Director of Security Architecture to... 

The Bachrach Group

Administrative Executive Assistant Job at The Bachrach Group

 ...Job Description Job Description We are in search of an Administrative Assistant for our client. This is a 6-month temporary opportunity, located on the Upper West Side in Manhattan. The Administrative Assistant would serve as the primary point of contact to support... 

Energy Jobline ZR

Program Manager in Cañon City Job at Energy Jobline ZR

Hiring: Program ManagerLocation: Southern Peaks Regional Treatment Center | 700 Four Mile Parkway | Canon City, CO 81212Salary: $80,000 AnnuallyJob Type: Full-timeAbout the...  ...and recommendations regarding the facility, American and Pacific Islander youth to identify... 

Sittercity

Babysitter needed for two preschool and elementary children on Mondays Job at Sittercity

 ...Hello sitters! We need a dependable babysitter for two children, ages preschool and elementary. The job starts on January 12, 2026, with some flexibility on the start date. You will work on Mondays from noon to four in the afternoon. Its important to have a car for transportation...