Job Description

Job Description

What We’re About

AESTHETX is luxury plastic surgery and dermatology practice that serves some of the most well-known Bay Area clientele from Silicon Valley to Marin. Our highly trained experts are the best in the industry—renowned for skilled personalized service delivering safe, effective, medically-proven treatments and optimal results. AESTHETX is here to ensure patients achieve a natural result focused on skin health and healthy aging, not just the aesthetic.

We thrive in a people-first culture with an authentic emphasis on wellbeing. As we grow, we reinforce the integrity of our unique culture by leading with love and an unparalleled passion for what we do. We offer world-class training and education. And as industry leaders we’re always innovating—bringing state-of-the-art equipment and services to our clinics.

We offer a competitive benefits package which includes generous employee discounts, Friends & Family discounts and a beautiful working environment with a stellar team. We also offer paid holidays and a 401k plan with a company match program. For full-time employees (32+ hours/week) we offer Medical, Vision, and Dental insurance.

Position Summary

We are seeking a proactive, compassionate, and highly organized Patient Care Coordinator to join our Aesthetx team and support our patients throughout their surgical journey with us! This position will be delivering white-glove, high-touch, concierge-level experience to our patients from their initial inquiry to post-operative care. The Patient Care Associate will act as the primary point of contact for patients while guiding them through consultations, procedures, and all administrative steps to ensure they feel informed and confident in their care. This position follows a hybrid schedule, with time split between our Menlo Park and Campbell locations.

Salary Range: $81,350 to $99,200+

Responsibilities:

• Manage and respond to incoming patient inquiries in a timely and professional manner to support a positive patient experience.
• Coordinate all consultations, surgeries, pre-operative, and post-operative appointments.
• Provide detailed information and compassionate support to patients regarding procedures and surgical processes.
• Manage aspects of surgery scheduling including coordinating with the surgery center, anesthesia team, and medical staff.
• Educate patients on recommended products that enhance surgical outcomes and support their post-operative care.
• Assist in converting consultations into booked surgeries by serving as a knowledgeable and trusted advisor to patients.
• Credential surgeons on their differentiated skillset, identify the right surgeon based on the patient needs and support handoff of patient to other coordinators
• Monitor the status of all patients in the surgical funnel through HubSpot; maintain communication cadence and timely follow-ups.
• Deliver a white-glove, patient-centered experience throughout the full care journey.
• Effectively communicate surgeon qualifications to ensure patients feel confident and secure in their provider.
• Sit in on consultations to provide pricing, explain procedures, and assist with decision-making.
• Manage all logistics related to surgery scheduling and communication among staff, including last-minute changes and updates.
• Execute any other tasks necessary to ensure a smooth and supportive experience for patients from initial contact through recovery.

Education And Qualifications:

• 1-3 years of experience as a Patient Care Coordinator, Customer Experience Manager, Sales Specialist, Front Office Manager, or Sales Associate

• Excellent written and verbal communication skills

• Knowledge in MS Office software

• High level of professionalism

• Understanding and interest in plastic surgery, aesthetics, or medical practices

• Excellent team player and strong attention to detail

• Ability to handle confidential information with discretion

• Customer service experience and ability to connect with people easily

• Demonstrated ability to prioritize tasks and manage time in a fast-paced environment

• Self-starter with an entrepreneurial spirit and willingness to take initiative on new projects

• Sales experience a plus

Full-Time Employee Benefits:

• PTO time off
• Eight Paid Holiday’s
• 401K with Employer Match
• Medical, Dental and Vision - 100% Paid for Employee Portion
• Flexible Spending and Health Savings Accounts
• Life Insurance
• Short & Long-term Disability
• Legal Plan

Employee Perks:

• Discounted Beauty Products and *Complimentary Aesthetic Treatments for Employees (Facial / Botox and more)
• Free – Gourmet Coffee
• Free - Food and Snacks – Our lunchroom is always fully stocked with snacks!
• Frequent Catered Lunches
• Fun-Themed Events for Employees Throughout the Year
• *As outlined in our employee discount office policy

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