Job Description

Job Description

Job Description

Position Overview

This position offers entry-level opportunity in business casual environment. Attention to detail, good multi-tasking skills, positive personality and ability to work in a hectic, fast paced environment are a must.

Duties and Responsibilities

• • Greet visitors to the office in a professional and friendly manner.
  • Ensure each guest signs into the attendance book as well as display a visitor badge throughout their stay.
  • Answering multi-line phone while recording accurate messages via electronic call log system.
  • Quickly passing calls to appropriate department based on minimal information given by caller.
  • Travel and logistical arrangements for business shows, client trainings and meetings including booking airfare, hotel and transportation.
  • On-line shipping preparation.
  • Manage office supplies, vendors and organization of inventory.
  • Research, including fax, mail and call each city in Georgia, Florida and Louisiana each year to obtain their current municipal tax rate.
  • Update and preserve the year-to-year municipal rate in conjunction with the municipal software developers.
  • Responsible for data entry and processing of data and documents.
  • Maintain good recordkeeping documentation and up-to-date client information.
  • General Office Management activity, including sort and distribute incoming mail.
  • Calling clients and industry professionals to obtain information and manage accounts.
  • Open/close front reception area of office daily.
  • Retain contract and oversee maintenance of postage meter and folding machine via postage vendor.
  • Compose, modify, and proofread correspondence, reports, presentations, etc.
  • Provides all forms of client support, including phone and email support while maintaining a professional and lasting relationship with customers.
  • Contacts municipal taxing authorities regarding tax rates and legislative developments.
  • Participate in the scanning and logging of tax returns that are prepared for services clients.
  • Provides suggestions for improvements to the tax services process as well as processes in general.
  • Takes on additional responsibilities and projects within the group.
  • Other duties as needed or required.

Education

• • High School Diploma or equivalent experience.

Supervisory Responsibilities

• • May supervise individuals assigned to a specific project.

Qualifications & Skills

• • Knowledge of Excel, Word, Outlook. Ability to master new computer applications and software.
  • Provide support to managers and other personnel.
  • Strong multi-tasking ability
  • Detail oriented with ability to recognize and correct minor accounting error.
  • Language – Ability to effectively communicate with co-workers, managers, states, and customers. Present information and respond to questions from groups of managers, clients, and customers. Ability to interpret a variety of instructions.
  • Superior time management skills with ability to meet deadlines
  • Exceptional communication skills
  • Positive attitude
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.
  • Excellent grammatical skills are a must
  • Ability to identify and resolve problems in a timely manner
  • Balance team and individual responsibilities
  • Teamwork - Balances team and individual responsibilities; Gives and welcomes feedback; Contributes to building a positive team spirit.
  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in group problem solving situations.
  • May deal with confidential information and/or issues using discretion and judgment

Conditions of Employment

• • Background check
  • Drug Test
  • Work Status

Work Schedule

• • Full-time/Days
  • Some work outside normal hours required

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