TeleShift Staffing is hiring independent contractors to provide inbound customer support for top-tier U.S. brands. This 1099 remote position offers flexible scheduling and the freedom to work from home. Ideal candidates are professional, detail-oriented, and passionate about helping others.Training & Start Dates:Phase I: January 20th, 2026 February 23, 2026Phase II: February 24, 2026 March 04, 2026Training Hours: MondayFriday, 9:00 AM 3:00 PM EST (attendance is mandatory)No classes on Monday. February 16th.Pay:$7.64/hour during training $16.00/hour after certification Work Schedule:Choose your own schedule Operating Hours: 24/7/365 Must work 4 hours on Mondays Key ResponsibilitiesAnswer inbound customer care calls in English and Spanish.Respond to billing questions and assist with deferrals or installment plans.Identify customer needs and recommend appropriate solutions.Retain customers by resolving concerns with empathy and efficiency.Maintain accurate records and achieve high satisfaction scores.RequirementsTechnical & Equipment:Windows 11 PC (fully updated) with 8 GB RAM minimumDual monitors requiredHardwired internet connection (Ethernet) no Wi-Fi onlyUSB VoIP headset (no Bluetooth) Must reside in: AL, AK, AZ, AR, DE, FL, GA, HI, ID, IN, IA, KS, KY, LA, ME, MI, MS, MO, MT, NE, NV, NH, NM, NC, ND, OH, OK, RI, SC, SD, TN, TX, UT, VA, WV, WYReliable high-speed internet and a quiet home workspaceProfessional Skills:Fluent in English and SpanishStrong problem-solving and active-listening skillsDependable, empathetic, and detail-orientedComfortable working independently in a remote setting Ideal Candidate ProfileThis role fits self-motivated, bilingual communicators who enjoy helping customers, solving problems, and managing responsibilities independently in a home workspace.
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