Job Description

Job Description

Company Description

World Guardian Security Services is one of Canada’s leading security providers, offering a range of services, including Uniformed Security Guards, Event Security, Retail Loss Prevention, Executive Protection, Patrol Security, and more. Based in Edmonton, AB, we are committed to delivering exceptional security solutions to meet the diverse needs of our clients. Our comprehensive protection plans ensure safety and security for various environments such as commercial, residential, retail, and healthcare facilities.

Role Description

As the Security General Manager, you will serve as the senior operational leader, driving all facets of our business to ensure excellence in service delivery, client satisfaction, and company growth. You will collaborate with department heads, engage directly with key clients, and spearhead strategic initiatives to expand our market presence and continuously improve our offerings.

Strategic Leadership & Growth

• Develop and execute the company’s annual business plan and growth targets.
• Identify new market opportunities, lead generation channels, and service lines to expand our footprint.
• Evaluate potential partnerships, acquisitions, and pilot programs to drive revenue diversification.

Client Relationship & Solutions

• Serve as the primary point of escalation for major clients; resolve escalations and maintain high satisfaction.
• Oversee the preparation and presentation of customized security proposals and bids, ensuring competitive pricing and clear value propositions.
• Build and nurture long-term relationships with decision-makers, community stakeholders, and industry partners.

Operational Oversight

• Supervise all operational departments (Guard Services, Mobile Patrol, Event Security, Training, Compliance).
• Implement and refine standard operating procedures, service-level agreements, and quality-assurance processes.
• Coordinate with HR on recruitment, onboarding, and retention strategies to maintain a skilled and motivated workforce.

Policy & Compliance

• Establish and update company-wide policies, ensuring adherence to Alberta security licensing regulations and industry best practices.
• Lead regular audits, safety inspections, and risk assessments; design corrective-action plans to address any gaps.
• Ensure all incident reporting, documentation, and follow-up investigations meet corporate and regulatory standards.

Financial Management & Reporting

• Prepare and manage the annual budget, monitor P&L performance, and implement cost-control measures.
• Analyze key performance indicators (KPIs), including utilization rates, incident response times, and client retention metrics.
• Deliver monthly and quarterly reports to senior leadership, highlighting successes, challenges, and strategic recommendations.

Team Development & Culture

• Mentor and coach department managers, fostering a culture of accountability, professionalism, and continuous improvement.
• Oversee training programs on client service, emergency response, and technical skills—ensure all personnel maintain required certifications.
• Champion employee engagement initiatives, recognition programs, and open-door communication.

Proven Leadership:

• 7+ years of progressive management experience in a security guard environment, with at least 3 years in a senior-leadership role.

Business Acumen:

• Demonstrated success in driving revenue growth, P&L management, and strategic planning. Prior experience preparing bids and negotiating large contracts is essential.

Client-Centric Mindset:

• Exceptional communication and relationship-building skills. Comfortable presenting to executives and managing high-stakes negotiations.

Operational Expertise:

• In-depth knowledge of guard operations, mobile patrol logistics, event security planning, staffing models, and scheduling systems.

Regulatory & Compliance Knowledge:

• Strong understanding of Alberta and federal security regulations, licensing requirements, and risk-management best practices.

Educational Background:

• Bachelor’s degree in Business Administration, Security Management, or a related field (or equivalent experience). Advanced certifications (CPP, PSP) are a plus.

Technical & Analytical Skills:

• Proficiency in Office Suite, CRM/scheduling software, and experience leveraging data to inform decision-making.

Other Requirements:

• Valid Alberta Security Personnel License, driver’s license, and reliable transportation. Willingness to work flexible hours as business demands.

• Competitive executive-level compensation with performance incentives
• Comprehensive benefits package (health, dental, vision, and insurance)
• A collaborative, mission-driven culture committed to excellence and innovation

If you are a strategic, results-oriented leader who thrives on building high-performing teams and driving business success, we invite you to apply for the Security General Manager position at World Guardian Security Services. We look forward to exploring how your expertise can help us continue to set the standard for security solutions in Canada.

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