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Who We Are [Post-Order Experience]
Wayfair believes everyone deserves a home they love, and that furnishing your home should be a source of fun, not anxiety. Our Product team plays a crucial role in making this vision a reality for millions of people around the world. Partnering with Engineering, Experience Design, Analytics and business leaders across Wayfair, our Product team ensures that were building technology that solves important customer problems in elegant, scalable, measurable ways.Who We Are [Post-Order Experience]
Wayfair believes everyone deserves a home they love, and that furnishing your home should be a source of fun, not anxiety. Our Product team plays a crucial role in making this vision a reality for millions of people around the world. Partnering with Engineering, Experience Design, Analytics and business leaders across Wayfair, our Product team ensures that were building technology that solves important customer problems in elegant, scalable, measurable ways. The Post-Order Experience team builds the systems that enable the customer to have confidence in Wayfair by providing timely, proactive information about the order lifecycle and easy paths to solutions when something goes wrong. With millions of impressions each month on pages like My Account and Track Package, we have immense potential to create better experiences that lead to both repeat revenue and cost savings. Were looking for a Senior Product Manager who not only enjoys getting into the details of their stakeholders needs, but also executing on their ideas through fruition on a global scale. As part of the Post-Order team, you will develop and execute on the product roadmap across both revenue generation (upsell & cross-sell opportunities) and cost reduction (preventing the need for customers to contact us). You will drive business outcomes through strong stakeholder engagement and creative and testable solutions for metric improvements, while simultaneously supporting investments in technology transformation initiatives that simplify and modernize our code base. You are customer and data-obsessed, and love turning quantitative and qualitative findings into insights and strategy to drive product priorities. You have demonstrated success in inspiring and leading a cross-functional team in rapidly delivering value to your customers. Youre one to aim high, calibrate constantly, and know when to double down or fold in pursuit of something even greater. What You'll DoReferrals increase your chances of interviewing at Wayfair by 2x
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