Job Description

LAZ Parking is seeking an experienced and proactive Shuttle Operations Manager
to oversee the daily management of a large shuttle fleet. This role is responsible for the operational efficiency, regulatory compliance, and personnel oversight of our shuttle services. The ideal candidate is a strong leader with a thorough understanding of DOT regulations and a commitment to safety, service, and operational excellence.

Key Responsibilities

• Oversee day-to-day operations of the shuttle fleet to ensure safe, efficient, and reliable service.
• Ensure full compliance with DOT and FMCSA regulations, including driver logs, HOS (Hours of Service), vehicle inspections, and safety protocols.
• Supervise, schedule, and evaluate shuttle drivers; lead hiring, onboarding, and ongoing training programs.
• Develop and manage preventive maintenance schedules; coordinate repairs to reduce downtime and maximize fleet performance.
• Conduct regular safety meetings and refresher trainings to reinforce compliance and best practices.
• Lead internal audits and prepare for external inspections or DOT audits.
• Maintain accurate records of fleet assets, driver qualifications, accident reports, drug/alcohol testing, and compliance documentation.
• Monitor and report on key performance indicators (KPIs) such as on-time performance, vehicle availability, customer satisfaction, and cost per mile.
• Manage the department’s budget, including labor, fuel, maintenance, and vendor expenses.
• Collaborate with other departments—parking, customer service, security, etc.—to ensure smooth shuttle operations during peak times, events, or emergencies.
• Develop, implement, and update standard operating procedures (SOPs) for shuttle operations.
• Investigate accidents or incidents; implement corrective actions and preventive measures.
• Oversee the use of GPS tracking, dispatch software, and routing technology to improve operational efficiency.
• Address and resolve customer complaints or escalations in a timely and professional manner.
• Analyze route and schedule performance; recommend improvements based on data and service demand.
• Serve as the main point of contact for regulatory agencies and external service providers.

Requirements

• 3–5 years of experience in transportation, fleet, or shuttle operations management.
• Strong working knowledge of DOT and FMCSA regulations and driver compliance standards.
• Proven leadership skills with the ability to manage and motivate diverse teams.
• Experience in budget development and cost control.
• Proficiency in fleet management systems, GPS software, and Microsoft Office.
• CDL (Commercial Driver’s License) preferred or willingness to obtain.

Preferred Qualifications

• Experience in high-volume environments such as airports, universities, or corporate campuses.
• Familiarity with union environments and collective bargaining agreements.
• Background in emergency response planning or incident management.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.

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