Job Description
AM/PM Service® is a leader of Point of Sale Technology and Services operating for over 35 years. Proudly supporting local businesses in all communities, AM/PM is one of North America’s largest POS Dealer employing over 225 customer service driven team members coast to coast. Partnered with some of the industries most trusted & recognizable brands, AM/PM is seeking amazing individuals to join our team today! To learn more about AM/PM visit:
What We Offer
We are currently looking for a full-time Software Helpdesk Support Agent to join our team, starting immediately. If you have knowledge on NCR StorePoint POS Software, this is an asset.
Position Summary
The C-Store POS Helpdesk Representative will be responsible for resolving all levels of software related problems for our customers remotely. The successful candidate should be a self-starter and have the ability to work with limited supervision while maintaining excellent customer service. Please note, that this position requires regular on-call shift work along with weekend work rotation
Main Responsibilities
· Provide superior customer service and professional phone etiquette
· Provide swift problem identification and resolution
· Support multiple software solutions
· Provide diligent customer follow up
· Troubleshoot a variety of systems over the phone via remote desktop application
· Provide quality assurance through hardware staging activities
· Execute any and all duties pertaining to sales related activities
· Provide training of POS software remotely and on-site (as requested)
Qualifications
· Minimum of 2 years customer service experience
· Minimum of 2 years tech support experience
· Working knowledge of networking and mobile devices
· Excellent command of English, both verbal and written
· Demonstrated ability to work with minimal direction and exercise strong initiative, judgement and confidentiality
· Ability to learn and understand proprietary POS software systems quickly
· Ability to work effectively independently and in a team environment
· Interpersonal skills along with patience, understanding, proactivity and a customer-friendly attitude towards immediate problem identification and resolution and excellent customer service experience
· Knowledge of POS hardware including scanner/scales, receipt printers and EFT hardware is an asset
· Knowledge of support payment devices is an asset
· Bachelor's degree in Computer Science, Software Engineering or college equivalent is an asset
· Windows OS, SQL certification or equivalent experience is an asset
Company Description
AM/PM Service, established in 1987, is a premier POS solutions provider operating across Canada and the United States. The company offers end-to-end services—including hardware, software, installation, and support—customized to meet each client’s needs. Through strategic partnerships with leading brands and a commitment to innovation, AM/PM Service delivers reliable, cutting-edge solutions to a diverse range of industries. With over three decades of experience, it remains a trusted partner for businesses seeking scalable and effective POS systems. AM/PM Service is also recognized as a great place to work—valuing its people, investing in professional growth, and offering meaningful career opportunities in a dynamic, technology-driven environment.
AM/PM Service, established in 1987, is a premier POS solutions provider operating across Canada and the United States. The company offers end-to-end services—including hardware, software, installation, and support—customized to meet each client’s needs. Through strategic partnerships with leading brands and a commitment to innovation, AM/PM Service delivers reliable, cutting-edge solutions to a diverse range of industries. With over three decades of experience, it remains a trusted partner for businesses seeking scalable and effective POS systems. AM/PM Service is also recognized as a great place to work—valuing its people, investing in professional growth, and offering meaningful career opportunities in a dynamic, technology-driven environment.
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