Job Description

Spa Receptionist

The Spa Receptionist welcomes guests, responds to a wide variety of guest inquiries, and manages spa bookings.

What you will do:

• Provide a warm welcome and a fond farewell with the highest level of hospitality and professionalism.
• Manage spa bookings. Schedule treatments with selected Spa software, maximizing time within the treatment schedule and tracking guest preferences. Contact therapists for same day appointments.
• Respond to a wide range of guest inquiries, describing treatments, products, services, packages, and pricing and handling guest concerns with empathy and discretion.
• Process payments for services and retail, ensuring commissions are properly assigned. Complete gift certificate procedures.
• Maintain the spa reception area and ensure the staff lounge, spa desk, refreshment stations and retail area are reflective of spa environment with proper lighting, scent and music.

What you bring:

• At least 6 months of spa receptionist or related experience, preferably in a luxury hotel or resort.
• Excellent personal presentation and interpersonal skills.
• Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions. Willing to work in a fast-paced environment.
• Ability to operate all computer equipment necessary to perform the job; knowledge of Book4Time preferred/is a plus.
• Excellent communication and interpersonal skills; ability to work closely with other departments and communicate clearly and effectively with colleagues and guests.
• Ability to lift, carry, and move up to 20 lbs.

What we offer:

• Competitive salary, wages, and a comprehensive benefits package
• Excellent training and development opportunities
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary dry cleaning for employee uniforms
• Complimentary employee meals

Schedule & Hours:

• Part-time
• This position requires the flexibility to work a diverse schedule encompassing days, weekends, and holidays

Miscellaneous:

• US work authorization is required.
• Please note that due to the large number of responses we receive only candidates being considered for the above position will be contacted for an interview.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

Job Tags

Similar Jobs