Job Description

Job Description

Position Type: Regular
Your opportunity

Schwab Advisor Custody and Trading (ACT) is the leading provider of custodial, operational, and trading support for independent fee-based investment advisors.  We have built our business on serving the needs of RIAs and advancing an industry that helps the advisor and their clients thrive.  We understand their needs, and work side by side providing them the support to help them manage their firm and meet their goals.

What you’ll do:

The Advisor Services Cost Basis Team services all Schwab advisors with their tax, cost basis and statement needs. Daily tasks include answering phone calls discussing Schwab’s cost basis offering, answer tax reporting and statement questions, researching corporate actions and offering flexible solutions that best fit each advisor’s needs. We pride ourselves in providing superior customer service while being detail-oriented. A successful Advisor Services Cost Basis Specialist loves to learn and excels in a fast-paced, challenging, and professional environment. 

Key responsibilities may include:

• Answer in-bound calls from Advisors, AS Service and Alliance representatives
• Respond to client and service team requests received via email
• Conduct training for Advisors and Business Partners
• Accurately process statement and cost basis enrollment forms

• Understanding and recognition of Advisor Services and risk factors related to Cost Basis, Tax, Reorg and Statements
• Candidates must possess the ability to conduct superior follow-up, along with excellent interpersonal, verbal, and written communication skills
• 1+ year Customer Service experience (internships and collegiate activities will be considered)
• Strong organizational and analytical skills. Ability to prioritize and coordinate multiple processes/projects
• Analytical and problem-solving skills
• Team orientation, enthusiasm, professionalism and strong work ethic with high level of integrity and ethics
• Knowledge in internet-based research, personal workstations/desktop applications
• Intermediate Excel skills- ability to handle large amounts of data using Excel
• Bachelor’s degree or 2+ year experience in the financial industry
• Experience working with regulatory or risk issues preferred
• SIE or Series 7 preferred, but not required
• Cost basis and tax knowledge is preferred, but not required.

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance

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