Staff Information Security Analyst Job at ManTech, Chantilly, Loudoun County, VA

UFlJRmZsM3EzM0xpV2F3clNFREtCSFZIZ2c9PQ==
  • ManTech
  • Chantilly, Loudoun County, VA

Job Description

ManTech is seeking a dedicated and service-oriented Staff Information Security Analyst to support our Identity and Access Management (IAM) program in Chantilly, VA . This entry-level opportunity provides vital Tier 1 customer support for identity services in a fast-paced, mission-driven environment. You will be the first point of contact for users needing assistance with access, credentials, and identity-related issues.

Key Responsibilities:

  • Assist in processing updates to personal identity information (PII) in DEERS, and provide support for Common Access Cards (CAC), tokens, and PIN resets
  • Deliver front-line support to users through helpdesk channels, ensuring a positive customer experience
  • Monitor and respond to service tickets in systems such as JIRA and ServiceNow related to access and identity requests
  • Escalate complex issues as necessary while maintaining ownership of initial support interactions
  • Support documentation and reporting needs related to user access and credentials
  • Availability to work between 6:00 AM ET and 5:00 PM ET (shifts may vary)

Minimum Qualifications:

  • Bachelor’s degree or 4+ years of additional professional experience in lieu of degree
  • 2+ years of experience in a helpdesk, customer service, or IT support role
  • Basic understanding of IT concepts and troubleshooting methods
  • Familiarity with Public Key Infrastructure (PKI) or willingness to learn
  • Experience working with sensitive information such as PII
  • Comfortable using Microsoft Office tools including Word, Excel, and SharePoint
  • Strong communication and organizational skills

Preferred Qualifications:

  • Exposure to cybersecurity practices or training in related disciplines
  • Experience working in Department of Defense (DoD) environments
  • Previous experience with ticketing platforms such as JIRA or ServiceNow
  • Basic knowledge of identity and access management concepts

Security Clearance:

  • Must hold an active TS/SCI with Polygraph to be considered for this role

Work Environment & Physical Requirements:

  • Must be able to remain seated at a workstation for extended periods
  • Occasional movement within the office to access equipment or communicate with team members
  • Engage with users via email, phone, or virtual platforms; occasional participation in presentations

Job Tags

Remote job, Shift work,

Similar Jobs

Wipro Technologies

Cyber Security Analyst - L3 Job at Wipro Technologies

 ...days) to receive an alert:Work with us Title: Cyber Security Analyst - L3 Requisition ID: 55169City: RedmondCountry/Region: USWipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative... 

Lifesteps Inc

Video Production Intern Job at Lifesteps Inc

 ...Job Description Job Description Video Production Intern Realistic Job Preview Project Are you passionate about visual storytelling...  ...PA is seeking a talented and motivated intern to assist with filming and editing a realistic job preview video highlighting the... 

Coyle Trucking, Inc.

CDL A Company Driver - Home Weekends Job at Coyle Trucking, Inc.

 ...Annual Pay $3,000 Sign-On Bonus Flexible Scheduling Annual Safety Bonus Weekly Pay Medical, Dental, Vision Benefits Company-Paid Life Insurance 401(k) with Matching Contributions Paid Vacation & Holidays Job Requirements: Valid CDL Class A... 

Ambition

Marketing and Content Strategy Manager Job at Ambition

 ...with an AmLaw Top 25 firm on their search for a Marketing and Content Strategy Manager to their growing Communications team. In this role,...  ...branding across various materials and platforms, including print, digital, and internal communications Work closely with the Sr.... 

Aldi

1st Shift Full-Time Warehouse Associate Job at Aldi

 ...week rotating schedule working Saturday and Sunday every other weekend. When scheduled to work on Saturday and Sunday, 2 weekdays will...  ...received from stores. Relocates merchandise throughout the warehouse according to product handling guidelines. Sorts, organizes...