Ensures specific products and technology programs are executed in the field effectively while maintaining ongoing product quality and services to all stakeholders.
Your Impact Field Support:
- Provides ongoing third-level technical support to field engineers and troubleshoots problems on equipment.
- Provides field support for new product introductions & installations.
- Provides instruction on new adjustments, repairs, upgrades and troubleshooting procedures, including guidance in utilization of available sources of information.
- May audit accounts/equipment for performance and ensure proper maintenance, report on others work to ensure it meets company standards, and report findings on the SAR.
- Escalates issues in a timely manner that minimizes customer downtime.
- Informs Canon USA Management on escalation status.
HS Diploma, GED, or equivalent experience required, plus 4 to 6 years of related experience
- Associates degree in Mechanical or Electronics area of study.
- Field service experience, including printer knowledge and testing and/or diagnostic applications.
- Advanced computer skills (networking, multi operating system, windows server, Linux etc.) preferred.
- Understanding of TDM print market.
- May require up to 70% travel (both domestic and Internationally), including overnights (valid driver's license, passport, and acceptable driving record necessary).
- Must be able to work in a 24/7 environment, perform shift work, and do on-call rotations is required.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- Technical certifications such as A+, Network+, MCSE are highly desired.
- Advanced color certification.
- Knowledge of PLC / Control software preferred.
- Knowledge of digital workflows in a color environment desired.
- Must be able to lift 50 lbs and be in a mobile activity more than 50% of the time. (Walking, standing, stooping/kneeling). Ability to work entire shift while standing with occasional rest.
We are providing the anticipated base salary range for this role: $33.59-$50.30 hourly . This role is eligible for a transportation allowance.
Company Overview About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at and connect with us on LinkedIn at .
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