Job Description
Job Description
Our client, a Health Insurance firm located in downtown NYC is looking for a 100% remote Product Owner- with Conversational Toolkit Video experience to join their team.
We are seeking a seasoned Technical Product Owner to lead the development and enhancement of our Conversational Toolkit Video Space. The ideal candidate will have a robust background in contact center operations and a proven track record of product management success. Experience with Twilio and a background in the insurance industry are highly desirable.
- Contract to hire, 100% remote
Location: Remote – Client Healthcare company based in NYC
Client: Our healthcare client is a not-for-profit managed care organization offering health insurance plans in New York. Established in 1993, it serves over 1.7 million members across New York City and Long Island, as well as Westchester, Orange, Sullivan, and Rockland counties.
Provides a range of products including Medicaid, Medicare Advantage, Child Health Plus, and Qualified Health Plans. It focuses on delivering high-quality healthcare through a network of providers, hospitals, and community partners. Dedicated to improving health outcomes and ensuring accessible, affordable healthcare for its members.
Job Description:
We are seeking a seasoned Product Owner to lead the development and enhancement of our Conversational Toolkit Video Space. The ideal candidate will have a robust background in contact center operations and a proven track record of product management success. Experience with Twilio and a background in the insurance industry are highly desirable.
Key Responsibilities:
- Product Vision & Strategy: Define and communicate the product vision and strategy for the Conversational Toolkit Video Space, aligning with business goals and customer needs.
- Roadmap Development: Create and manage a product roadmap, prioritizing features and improvements based on customer feedback, market trends, and business objectives.
- Stakeholder Collaboration: Work closely with cross-functional teams, including engineering, design, marketing, and sales, to ensure seamless product development and delivery.
- Customer Insights: Gather and analyze customer insights and feedback to inform product decisions and enhance user experience.
- Contact Center Expertise: Leverage extensive contact center experience to understand and address the unique challenges and opportunities in this space.
- Twilio Integration: Utilize Twilio expertise to integrate and optimize video communication features within the product.
- Insurance Industry Knowledge: Apply knowledge of the insurance industry to tailor solutions that meet specific regulatory and operational requirements.
- Agile Methodology: Lead agile product development processes, including sprint planning, backlog grooming, and daily stand-ups.
- Performance Monitoring: Track and analyze product performance metrics, making data-driven decisions to drive continuous improvement.
- Market Analysis: Conduct market research and competitive analysis to identify opportunities and threats, ensuring the product remains competitive and innovative.
Qualifications:
- Experience: Minimum of 6 years of product management experience, with a strong background in contact center operations.
- Technical Skills: Familiarity with Twilio and other communication platforms is highly desirable.
- Industry Knowledge: Experience in the insurance industry is a plus.
- Education: Bachelor's degree in Business, Computer Science, or a related field. Master's degree is a plus.
- Skills: Excellent communication, leadership, and analytical skills. Ability to work effectively in a fast-paced, dynamic environment.
- Agile Proficiency: Proven experience with Agile development methodologies.
- Customer-Centric: Strong focus on understanding and meeting customer needs.
Why Join Us: At Razor, you'll be part of a forward-thinking team dedicated to delivering cutting-edge solutions that impact millions of Healthfirst members. We offer full benefits, 3 weeks PTO, 401K as well as the opportunity to be a part of a dynamic work environment, and the opportunity to advance in a rapidly evolving field.
Job Tags
Contract work, Remote work,