Managed Services Provider and Linux experience is required for this Technical Support Representative opening.
We need someone that is willing to work 1 weekend day (not necessarily both). Also, someone that understands that support is 24/7. This is a 100% Remote opportunity.
Responsibilities:
– Provide technical support for customers via phone, ticket system or messenger.
– Provide support in a wide range of advanced Linux and AWS server management issues.
– Use critical thinking skills to identify and resolve technical problems.
– Maintain effective communication with internal and external channels.
– Provide short-term resolutions and develop preventative measures for the longer term.
– Monitor server alerts for any performance issues and address them appropriately.
– Help create internal documentation as well as customer facing knowledge base.
– Assist in onboarding, training and mentoring new team members.
– Keep up to date with relevant technologies.
Qualifications:
– 1+ years of experience in customer service/technical support via phone or ticketing system.
– Experience as System Administrator, or End User of a Linux Operating System. OS: Ubuntu, CentOS, CloudLinux; Fundamentals: DNS, Networking, IP routing; Database: MySQL; Control Panel: cPanel, AWS.
– Managed Services Provider (MSP) experience is required.
– Experience with troubleshooting in multi-user environments.
– Hands-on experience working with AWS (EC2, CloudWatch, AutoScaling, etc.).
– General understanding of networking (TCP/IP, DNS, Routing, E-Mail).
– Demonstration of independent thinking and decision-making abilities.
– Ability to multitask, adapt to changes quickly, and to prioritize work.
– Excellent communication, availability and interpersonal skills.
– Strong troubleshooting skills in a fast-paced environment.
– Open to 24/7 support environment.
– Availability to possibly working weekends.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Des Plaines IL Jobs, Technical Support Representative, Linux, Ubuntu, CentOS, CloudLinux, DNS, Networking, IP Routing, MySQL, cPanel, AWS, EC2, CloudWatch, TCP/IP, Email, Systems Administrator, Remote, Work From Home, Illinois Recruiters, IT Jobs, Illinois Recruiting
We help companies that are looking to hire Technical Support Representatives for jobs Des Plaines, Illinois and in other cities too. Please contact our IT recruiters and IT staffing companies today!Phone 630-428-0600 ext 12 or email us at [email protected] . Click here to submit your resume for this job and others.
|
...Job Description Job Description Director of Rehab (DOR/Rehab Director) Hospital in Omak, Washington RehabVisions ~ Looking for leadership as a Physical Therapist? Check out our FULL-TIME position for growth and program development as a treating DOR/Rehab Director...
...years to over 25,000 well-known hotel chains and independent properties in over 100 countries. Recently achieving 1 billion dollars in... ...determined by a set of criteria established and assigned by sales management. The utilization of strategic and diligent prospecting along...
...Power Plant Utility Operator Provides for operation, maintenance/repair and management of boilers, electrical chillers, cooling towers, auxiliary equipment. Operates generators, auxiliary pumping equipment, and other power plant equipment; monitors systems for normal...
...Job Description Job Description Lincoln Property Company does not accept unsolicited resumes from third-party recruiters... ...with any agencies. The responsibilities of a Director of Property Management will include the oversight of the day-to-day operations and...
...Operator] As a Heavy Equipment Operator at Republic Services, you'll: Be responsible for the safe operation of heavy equipment at a recycling center, landfill or transfer station; Transfer, spread, cover, load or compact waste or soil in a safe and efficient manner;...