We are looking for a Tier 2 IT Help Desk Technician to join the team. This position is a hybrid role working at least 3 days per week onsite in the Boston office. You may work from home up to 2 days per week. Help desk shifts are Monday through Friday. Hours may shift to help cover vacations and other special circumstances. 7am to 3:30pm; 8am to 4pm; 8:30am to 5pm; 9:30am to 6pm.
Responsibilities:
– Provide warm, knowledgeable customer support and service for applications, desktops, servers, and network devices.
– Diagnose and troubleshoot problems, advising on appropriate actions, and resolving issues.
– Handle service requests for technical assistance via phone and email.
– Follow, update, and maintain Help Desk procedures and contribute to the knowledge bank.
– Participate in on-call rotation for nights and weekends (approximately once every 6 weeks).
– Attend monthly Help Desk Team meetings and quarterly staff meetings.
Qualifications:
– 3+ years of experience in IT support roles and/or 2-4 years of formal IT training; experience working at an MSP is a plus.
– Advanced PC/desktop expertise and basic server knowledge.
– Demonstrated ability to manage network devices and familiarity with server roles (including Active Directory).
– Knowledge of PowerShell and administration of Windows 10 and Microsoft 365 environments.
– Strong experience with Microsoft including MS Office, Microsoft 365, Active Directory; Microsoft certification is a plus.
– Direct experience as a good problem solver, willing to research via Google, CRM, Knowledge Base, and other resources to solve common and uncommon break-fix issues (experience with ConnectWise and/or Kaseya is a plus).
– Aptitude for balancing technical proficiencies with customer service skills to de-escalate a situation.
– Good time management skills.
– Industry certifications such as Network+, Associate’s degree, and/or Bachelor’s degree a plus.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Boston MA Jobs, Tier 2 IT Help Desk Technician, Network, Active Directory, Windows, PowerShell, Microsoft Office 365, PC, Desktop, Support, Networking, Massachusetts Recruiters, Information Technology Jobs, IT Jobs, Massachusetts Recruiting
We help companies that are looking to hire Tier 2 IT Help Desk Technicians for jobs in Boston, Massachusetts and in other cities too. Please contact our IT recruiters and IT staffing companies today! Phone 630-428-0600 ext 12 or email us at [email protected] . Click here to submit your resume for this job and others.
|
...Chaplain Per Diem Nights AdventHealth Heart of Florida was founded in 1966 with a mission to extend the healing ministry of Christ... ...AdventHealth Heart of Florida is a licensed 193-bed acute care hospital, coupled with outpatient services including imaging, rehab, lab...
...No-Fault Claims Adjuster Our client, a vibrant, busy, and growing full-service law firm, is committed to providing each client with quality... .... The ideal candidate will have a demonstrated interest and experience. What You'll Need to Have: ~3+ years working on no-...
...Middle School Receptionist The Middle School Receptionist is the first point of contact in the building. The Front Desk/Reception area is often a hub of activity, especially at the beginning and end of the school day, and it is the first impression many visitors have...
...passionate about providing exceptional quality and have experience working in a dynamic organization? We are currently seeking a painter to join our team on the second shift, which runs from 3:30 PM to 2:00 AM, Monday-Friday. Position Responsibilities: Ensure all...
...Confidential Job Posting Optical Store Manager (Fashion-Focused Eyewear Retailer) Industry: Optical / Retail Fashion Location... ...performance metrics ~ Tech-savvy, with comfort using POS systems and Microsoft Office Suite ~ Ability to work a flexible schedule including...