Smith.ai builds AI voice agents that redefine how SMBs handle phone calls — allowing businesses to book appointments, take payments, and manage complex call flows without missing a beat. We serve a wide range of businesses, from law firms to home contractors and other service-based companies, leveraging the latest in LLMs, speech-to-text, and text-to-speech to deliver human-like conversation at scale. With over 3,000 SMBs already trusting Smith.ai, we're driving the next wave of AI innovation where it matters most: real-world customer interactions.
As our Training & Development Manager, you'll be at the helm of one of the most important functions at Smith.ai : leading and leveling up our new agent training program from hire to post-training support. This role is equal parts strategist and boots-on-the-ground builder. You’ll craft transformative learning experiences for our remote receptionist team, ensure our trainers are empowered and effective, and collaborate cross-functionally with hiring and operations leaders to drive outcomes.
This is an ideal opportunity for former educators looking to pivot into tech. If you’ve mastered the art of engaging different learning styles, managing classrooms with empathy and structure, and creating meaningful learning moments under pressure, we want you.
You’ll thrive here if you're passionate about people, obsessed with outcomes, and love building things from the ground up. This is a high-impact role where your work directly affects team performance, graduation rates, and agent retention, all while shaping the future of learning at Smith.ai.
Lead and Optimize Training Programs
Support and Develop Trainers
Design Impactful Learning Experiences
Collaborate Cross-Functionally
At Smith.ai, we’re united by a shared mission: to help small and medium businesses thrive. We believe in building things that matter, learning by doing, and treating people with kindness. We’re remote, scrappy, and scaling fast — and we do it all with heart.
We are proud to be an equal opportunity employer. Diversity is a strength, and we celebrate the unique perspectives each team member brings to the table.
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