Training & Development Manager Job at Smith.ai, Los Altos, CA

T1lJQmVsUG8yM1BsVks0c1FVN0xDSHBBaUE9PQ==
  • Smith.ai
  • Los Altos, CA

Job Description

About Us

Smith.ai builds AI voice agents that redefine how SMBs handle phone calls — allowing businesses to book appointments, take payments, and manage complex call flows without missing a beat. We serve a wide range of businesses, from law firms to home contractors and other service-based companies, leveraging the latest in LLMs, speech-to-text, and text-to-speech to deliver human-like conversation at scale. With over 3,000 SMBs already trusting Smith.ai, we're driving the next wave of AI innovation where it matters most: real-world customer interactions.

About the Role

As our Training & Development Manager, you'll be at the helm of one of the most important functions at Smith.ai : leading and leveling up our new agent training program from hire to post-training support. This role is equal parts strategist and boots-on-the-ground builder. You’ll craft transformative learning experiences for our remote receptionist team, ensure our trainers are empowered and effective, and collaborate cross-functionally with hiring and operations leaders to drive outcomes. 

This is an ideal opportunity for former educators looking to pivot into tech. If you’ve mastered the art of engaging different learning styles, managing classrooms with empathy and structure, and creating meaningful learning moments under pressure, we want you.

You’ll thrive here if you're passionate about people, obsessed with outcomes, and love building things from the ground up. This is a high-impact role where your work directly affects team performance, graduation rates, and agent retention, all while shaping the future of learning at Smith.ai.

Key Responsibilities

Lead and Optimize Training Programs

  • Oversee and continuously refine the full training lifecycle from onboarding through post-training support
  • Partner with hiring teams to ensure talent quality and alignment with training goals
    Analyze graduation rates, agent ramp times, and performance data to improve outcomes

     

Support and Develop Trainers

  • Coach, mentor, and elevate the performance of our training team
  • Implement scalable systems, guides, and toolkits to ensure consistency across facilitators
  • Cultivate a culture of curiosity, accountability, and results

     

Design Impactful Learning Experiences

  • Build and iterate engaging content that supports different learning styles and real-world call scenarios
  • Apply adult learning theory and performance psychology to improve retention and application
  • Develop learning paths that balance human-centric training with tech enablement

     

Collaborate Cross-Functionally

  • Work closely with Operations and Hiring to create effective feedback loops
  • Partner with Product and Client teams to integrate updates and new features into learning content
  • Drive alignment across departments on training expectations and success metrics

     

What We're Looking For

  • Proven experience leading training and development programs in fast-paced environments
  • Deep knowledge of adult learning principles, instructional design, curriculum planning, and/or differentiated learning strategies and best practices
  • Operational savvy: you’re energized by metrics, KPIs, and translating insights into actions
  • Exceptional communication skills with the ability to energize, engage, and educate
  • Experience managing and developing a team of facilitators or trainers
  • Appreciation for the unique needs of small businesses and a passion for preparing frontline teams to be knowledgeable, efficient, and relationship-driven from day one
  • Ability to balance strategy with hands-on execution, you're not afraid to get in the weeds
  • Comfortable working remotely and collaborating across multiple time zones
  • 5+ years of experience in Education, Learning & Development, Training, or similar operational roles

     

Nice to Have

  • Passion for learning and development with a drive to grow in the tech industry
  • A systems thinker comfortable with scale - bonus points if you've used AI or automation to elevate training delivery, engagement, or measurement
  • Familiarity with LMS platforms, SCORM, or e-learning tools like Articulate
  • Background in performance coaching, enablement, or instructional systems design

     

Life at Smith.ai

At Smith.ai, we’re united by a shared mission: to help small and medium businesses thrive. We believe in building things that matter, learning by doing, and treating people with kindness. We’re remote, scrappy, and scaling fast — and we do it all with heart.

We are proud to be an equal opportunity employer. Diversity is a strength, and we celebrate the unique perspectives each team member brings to the table.

Location & Work Environment

  • Location : Fully Remote (US-based, West Coast hours preferred)
  • This is a full-time position with a salary that ranges between $65,000 - $80,000 per year, depending on experience
  • We offer equity and a competitive benefits package that includes medical, dental, vision, life insurance, 401k, and unlimited FTO

Job Tags

Full time, For contractors, Remote job,

Similar Jobs

Delta System and Software Inc.

SAP BTP Basis Admin Job at Delta System and Software Inc.

Hello,Delta is emerging as one of the fastest growing IT Staffing and professional services company specializing in SAP, Guidewire, Cloud, SRE, data and applications development . Headquartered in Texas , we are a global company with offices in Canada, India, Europe, Mid... 

Microsoft

Senior AI Security Researcher Job at Microsoft

Overview Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny,...  ...The Microsoft Security Response Center (MSRC) is looking for researchers to join us in protecting AI systems, and the users of these systems... 

Alpla Inc.

Maintenance Technician - NIGHTS Job at Alpla Inc.

 ...term and life insurance paid by ALPLA ~ Paid vacation; paid holidays Main Responsibilities: Perform installation and maintenance of proprietary ALPLA equipment (e.g. Extrusion Blow Molding machines, Stretch Blow Molding machines, Injection Molding... 

Hawx Pest Control

Experienced Pest control technician Job at Hawx Pest Control

 ...Description About Hawx Hawx Pest Control is a technology-driven company that is revolutionizing the pest management industry. Hawx serves a crucial public health function by using state-of-the-art equipment and environmentally conscious products to protect the people... 

The GI Alliance Management, LLC

New GI Practice & ASC in Tucson, AZ - No Hospital Call, Clinical Autonomy, Physician Leadership and more Job at The GI Alliance Management, LLC

 ...home to Davis Monthan Air Force base, the University of Arizona, and Fortune 500 companies including Raytheon Missile Systems, and Roche/Ventana Medical Systems, Amazon, Target, and Home Goods Distribution Centers. Beautiful night skies as Tucson is the "Astronomy Capital...