Job Description

Join to apply for the VIP Personal Shopper role at Dover Street Market Los Angeles Dover Street Market Los Angeles provided pay range This range is provided by Dover Street Market Los Angeles. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $72,000.00/yr - $75,000.00/yr Additional compensation types Commission Job Overview The Personal Shopper in the VIP Client Services team at Dover Street Market plays a key role in nurturing relationships with our most valued clients, offering them a personalized, high‑end experience. This position focuses on building lasting connections with VIP clients by delivering exceptional service and representing the brand as an Ambassador of Dover Street Market. Key Responsibilities Actively recruit high potentials and develop VIP relationships Establish and manage portfolio of VIP clients Actively communicate and provide knowledge of products, trends, and services to VIP clients Help define action plans for each client and identify new business opportunities Support team to build an acquisition strategy and actively recruit high potentials Host client engagement activities and network at VIP events to develop potential clients Support the store in driving a client‑centric mindset Deliver exceptional client service Ensure all Dover Street Market standards are maintained Represent Dover Street Market as an Ambassador of the brand Customer Service and Sales Ensuring the very best levels of customer service at all times Selling, directing, and driving sales Offering a personalized shopping and styling experience to our clients Ensuring that customers are added to the DSMLA Database Keeping up to date with all current fashion trends and advising customers accordingly on stock availability at DSMLA Maintaining a Customer Book of key clientele and VIP’s Leading by example when it comes to follow‑up and clienteling. Key Skills A highly motivated and competent individual able to converse at all levels, both internally and externally, with staff and clientele. A total self‑starter able to set the standard by their own professionalism and attitude. Holding and showing the capacity to shadow more junior members of staff when it comes to sales conversion. Having the ability to be an encouraging and professional mentor. Must be energetic, self‑motivated, and self‑organized. Willing to do whatever is required to get the job done. Structured and organized, but be approachable and have a flexible outlook. Willingness to work hard and always have the intention to drive the business forward. Being able to work on several tasks at a time. Being capable of working to deadlines/ability to prioritize/optimal time management. Key Requirements Retail sales and expertise within a luxury business for at least 7 years Specific understanding of the Comme des Garçons Fashion House, aesthetic, consumer, and sub‑brands. Previous experience in selling CDG brands is beneficial Specific understanding of all collections and stock availability at DSM Client book of potential new business for DSMLA, as well as bringing existing clientele Attendance and contribution to relevant trainings (i.e., clienteling, sales development, etc.) is beneficial Language skills are beneficial Knowledge of Retail Pro is beneficial Experience as a Personal Shopper in luxury retail, hospitality, or lifestyle essential Strong portfolio of VIP clients (at least $1.5m sales/year) Commercially driven Excellent client development and communication skills Deep knowledge of the luxury market Seniority Level Associate Employment Type Full‑time Job Function Retail, Retail Luxury Goods and Jewelry, and Wholesale Luxury Goods and Jewelry Benefits Medical insurance Vision insurance 401(k) #J-18808-Ljbffr Dover Street Market Los Angeles

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