Job Description
Currently hiring in Only the following states:
Alabama
Alaska
Arizona
Arkansas
Colorado
Connecticut
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Maine
Maryland
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
Tennessee
Texas
Utah
Virginia
Washington
Wisconsin
About Us:
ACD Direct is a virtual contact center dedicated to providing support for non-profit organizations. We specialize in handling inbound calls for pledge donations, connecting passionate donors with causes they care about. Our team of over 1,200 representatives delivers exceptional customer service from their home offices, ensuring each caller has a positive and meaningful experience.
Position Overview:
As a Customer Service Representative, you will answer inbound calls from individuals interested in making donations to various non-profit organizations. Your role is to provide a pleasant and professional experience for each caller, accurately process their donations, and maintain confidentiality. This is a remote, independent contractor position, allowing you to set and maintain your own schedule.&
Key Responsibilities:
- Answer inbound calls from donors with enthusiasm and professionalism.
- Accurately process pledge donations using provided systems and scripts.
- Maintain donor confidentiality and handle sensitive information securely.
- Adhere to client scripts and guidelines to ensure consistency and compliance.
- Manage your schedule to meet call volume demands, especially during peak times.
- Participate in ongoing training and stay updated on client campaigns and procedures.
Qualifications:
- Minimum of 3 months of customer service experience, preferably in a call center environment.
- Ability to type at least 40 words per minute with high accuracy.
- Proficiency in computer operation, maintenance, and troubleshooting.
- Ability to complete online certification independently using provided resources.
- Pleasant and enthusiastic phone presence with clear diction and inflection.
- Ability to read and adhere to client-provided scripts verbatim.
- Previous remote work experience is preferred but not required.
- Ability to successfully pass a criminal background check.
Technical Requirements:
- Computer: Windows-based PC with anti-malware security software.
& - Minimum 2 GB RAM; CPU (Intel or AMD) 2GHz processor (or equivalent).
& - Resolution of 1,280 x 720 (720p) or greater.
& - Note: Mac/Apple systems, Chromebooks, tablets, and smart devices are not compatible.
- Internet: High-speed internet connection with minimum bandwidth of 10 Mbps upload and 25 Mbps download.
& - Acceptable connections: Cable, DSL, FiOS.
& - Unacceptable connections: Satellite, Dial-Up, Wi-Fi, and wireless
- Workspace: A private, quiet workspace free from background noise and interruptions.
- Equipment: USB headset with microphone.
...all facets of our business, Keystone Quality Transport always strives for QUALITY.Currently we are seeking Full Time qualified Ambulance Drivers to become valued members of our team!The successful Ambulance Driver functions as driver of an ambulance in the pre-hospital/...
...Job Description Job Description We are currently seeking retired individuals who are looking for meaningful and impactful part-time work with a focus on work-life balance. As a Non-Emergency Driver, you will play a vital role in our mission to keep seniors safe and...
...About Us: Carteret Mobile Park has been providing Manufactured Housing in our Land Lease Community since 1954. This position would work... ...pipes Assist when new homes arrive Repairs to new homes: painting, spackling, etc. Groundskeeper Collect and dispose of...
...seeking a motivated candidate to fill a full-time position for Traffic Project Manager in its Transportation Division. This candidate's primary... ...and effort you invested in applying. If your qualifications align with the needs of the role, we will be in touch to schedule...
About the Role: We are seeking a high-energy, detail-oriented Administrative Assistant to join our team on a part-time basis. In this role, you will support day-to-day administrative tasks, manage communications, and help keep projects running smoothly. This is a hybrid...