After Hours Dispatcher Job at Legacy Group Enterprises Inc, Bellport, NY

T29FSGUxN2kzMy9nWDZvaFJrVENCWFZPZ0E9PQ==
  • Legacy Group Enterprises Inc
  • Bellport, NY

Job Description

Job Description

Job Description

Job Purpose:

The Client Service Representative is a vital component to the overall success of client relationship. The Client Service Representative is responsible for ensuring the successful completion of each client work order by utilizing written and oral communication skills, effectively applying company technology, and prioritizing tasks.

Position Competencies:

  • Organized and Detail Oriented - Ability to stay organized and prioritize workflow.
  • Technology Astute -Ability to utilize technology to perform all job functions effectively and efficiently.
  • Communication - Uses clear language to communicate information. Excellent written and verbal communication skills.
  • Negotiation - Displays strong skills in cost negotiation.
  • Decisiveness - Ability to multitask and prioritize in a high-volume role. Must be able to make decisions in a timely manner.

Duties and Responsibilities:

  • Document client requested services within the company work order system in an efficient and accurate manner.
  • Provide timely and accurate written and oral updates to clients throughout the duration of a work order.
  • Obtain estimates from vendors for submission to client.
  • After diagnostic call, track materials and schedule final repairs with assigned vendor partner.
  • Correspond and update client third-party providers including technician check in requirements.
  • Work to resolve or escalate vendor disputes as needed.
  • Employ critical thinking skills to effectively detect, investigate, and solve client issues utilizing the work order management system.
  • Create, negotiate, mark up, and submit proposals.
  • Attend daily team huddles with management to discuss workflow.
  • Ensure all required, supporting closing information is obtained and documented in order to guarantee the accurate invoicing of the client.
  • Resolve NTE issues and/or billing issues.
  • Participate in on-call rotation.
  • Maintain a positive attitude with all clients and vendors and demonstrate a focus on customer service.
  • Embrace and share organizational initiatives, company culture, and values.
  • Other duties as assigned.

Qualifications:

  • One (1) year of Facilities Maintenance experience.
  • High School Diploma or Equivalent required.
  • Excellent written and verbal communication skills.
  • Intermediate to proficient level utilizing Microsoft Office applications.
  • Excellent organizational skills.
  • Ability to prioritize tasks.
  • Resourceful and results orientated.
  • Team Player.

Legacy Group Enterprises, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Tags

Work at office, Local area,

Similar Jobs

California Newspaper Srv Cnsb

Executive Director Job at California Newspaper Srv Cnsb

 ...EXECUTIVE DIRECTOR Are you a visionary leader passionate about shaping the future for young children and families? This is a unique opportunity to lead First 5 Ventura County, an influential agency dedicated to ensuring every child in Ventura County thrives from prenatal... 

Thriveworks

Remote Psychiatric Nurse Practitioner - Fee For Service (Synchronous - Tufts) Job at Thriveworks

 ...Thriveworks is currently seeking Psychiatric Mental Health Nurse Practitioners for Tufts in MA. ***Clinicians need to be licensed...  ...Adhere to Thriveworks' Clinical Practice Guidelines Consult with Senior Director, Operations Managers, and staff on clients,... 

LHH Recruitment Solutions

Document Reviewer Job at LHH Recruitment Solutions

Key Responsibilities:Review and analyze legal documents for relevance, privilege, confidentiality, and key issues.Utilize document review software (e.g., Relativity, Concordance, or similar platforms) to code and tag documents.Collaborate with legal teams to ensure... 

Baron & Budd, P.C.

Japanese Document Reviewer Attorney (Remote) Job at Baron & Budd, P.C.

 ...Description Job Description Baron & Budd is seeking fluent Japanese-speaking Document Reviewers with a Juris Doctor (JD) and an active bar license in any U.S. jurisdiction. This fully remote opportunity is ideal for attorneys with strong language skills and litigation... 

Pivotal Placement Services, Inc

Physician Liaison Job at Pivotal Placement Services, Inc

 ...Job Description Physician Liaison Location: [Washington - Seattle to Tacoma] Territory: Local travel required between designated clinic cities About the Role The Physician Liaison is responsible for building and maintaining physician referral relationships...