Job Description
Join a fast-growing, fun, and pet-loving environment at The Dog Stop® Kent! We are seeking a hands-on, motivated, and experienced General Manager to lead our new facility in Kent, WA. This is a unique opportunity to work in a rewarding industry, guide a passionate team, drive grassroots marketing efforts before opening, and deliver exceptional care and service to our furry guests and their humans.
What You'll Do:
Initially, the General Manager role will be part-time with a primary focus on grassroots community outreach marketing until the store is fully operational. You will partner with a future Dog Sitter hire to represent the brand, generate leads, and build awareness throughout the community. Once the store opens, you will transition into full-time leadership of daily operations.
You will:
Lead grassroots marketing and outreach to local businesses, events, and community hubs.
Set and execute strategic goals with the Owner(s).
Oversee all store operations: daycare, grooming, retail, and boarding.
Lead, train, and support staff to ensure excellent customer service and safe dog handling.
Manage inventory, payroll, scheduling, compliance, and more.
Key Responsibilities:
Grassroots Marketing & Outreach (Pre-Opening Priority):
Identify and build a list of outreach locations (veterinarians, pet stores, apartments, HOAs, parks, events).
Secure permission to display promotional materials and set up branded tables.
Attend and represent The Dog Stop at community events.
Distribute promotional materials and maintain a log of outreach efforts.
Partner with the future Dog Sitter in coordinated outreach activities.
Share community feedback and suggestions with the Owner.
Training & Development: Complete all required GM training modules and ensure staff are assigned and complete their training programs. Track and follow up on progress.
Team Leadership: Hire, train, manage, and motivate staff. Conduct reviews and create a positive work culture.
Operations: Manage facility maintenance, compliance visits, vendor relations, inventory, and supplies.
Customer Service: Handle inquiries, complaints, and service issues with a focus on client retention.
Dog Care Oversight: Ensure adherence to care protocols, supervise incident reporting, and manage behavioral assessments.
Financial Management: Work within budgets, monitor payroll, maintain proper staffing, and review financial reports.
Scheduling & Payroll: Create schedules, approve time-off requests, and ensure payroll accuracy.
Community Engagement: Continue fostering relationships with shelters, organize adoption drives, and coordinate outreach events.
What We’re Looking For:
2+ years in management, preferably in pet care, hospitality, retail, or operations.
Comfortable handling dogs of all sizes.
Proven ability to lead outreach and grassroots marketing efforts.
Strong organizational, time management, and communication skills.
Outgoing, friendly, and passionate about connecting with pet parents.
Reliable transportation for local travel.
Ability to lift up to 25 lbs for event materials.
Why Join The Dog Stop® Kent?
Opportunity to lead a new store from pre-opening outreach to full operations.
Be part of a growing national brand in an in-demand industry.
Fun, dog-loving workplace culture.
Autonomy and growth potential.
How to Apply:
Submit your resume and a brief note about your experience in both management and community outreach, and why you’re excited to help launch The Dog Stop® Kent.
The Dog Stop® is an equal opportunity employer.
Company DescriptionThe Dog Stop® is a one-stop shop for all things dog—daycare, boarding, grooming, training, and retail. Our Kent location is gearing up to open soon, and we’re looking for an energetic and community-minded individual to help spread the word and build lasting local relationships.
The Dog Stop® is a one-stop shop for all things dog—daycare, boarding, grooming, training, and retail. Our Kent location is gearing up to open soon, and we’re looking for an energetic and community-minded individual to help spread the word and build lasting local relationships.
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