IT Help Desk Specialist Job at Cinter Technology Services, Louisville, KY

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  • Cinter Technology Services
  • Louisville, KY

Job Description

Job Description

Job Description

We are seeking an IT Help Desk Specialist

  • Client : Japanese Manufacturer
  • Working Location Louisville, KY 40258 (Client office Onsite)
  • Employment Type : 30 hours per week 
  • Expected working hours : 9AM to 4PM (1 hour unpaid lunch break)
Job Overview  
  • Provide support services during designated service operation hours, as directed by the client and/or company management
  • Have a proactive communication with both client and company management
  • Understand the requirements and instructions from company management, delivering services in alignment with these directives, including adherence to Bring Your Own Device (BYOD) policies.
  • Engage with all relevant company-provided documents and training materials
  • Submit company requited report, attendance for requested meeting, training course
  • Mentor and train new team members if necessary
  • Follow team manager’s request/instruction to operate IT operation support team
 
Key Responsibilities  
  • Provide technical support to client users as an IT Support member
  • Provide and manage client IT support operation related document
  • Understand and follow client’s request and instruction
  • Expand the business with existing and new client
Requirement and Skills 
  • Very flexible adaptable mindset and embraces challenges, particularly in response to sudden changes in requests, work-flow, rules, responsibility range, and environment.
  • Strong drive to handle heavy workloads with determination and motivation
  • Shows a strong determination to reach set goals
  • Possesses a minimum of 3 years of experience of user operation support
  • Strong attention to details with the ability to troubleshoot issues and provide resolutions
  • Team-oriented personality
  • Excellent communication skills
  • Microsoft Office (Outlook/Word/Excel/PowerPoint)
  • English (speaking and writing) skill
  • Capable of lifting and carrying items weighing up to 20 lbs

Additional Informations  
  • Ensure readiness at the client's operational site prior to the commencement of service operations.
  • Adhere to attire guidelines provided by the client and/or company management while on-site.

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Job Tags

Work at office, Flexible hours,

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